Manager, Global VIP Guest

Overview

Manager, Global VIP Guest Jobs in Toronto, Canada at Four Seasons Hotels and Resorts

Title: Manager, Global VIP Guest

Company: Four Seasons Hotels and Resorts

Location: Toronto, Canada

Category:

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide.

At Four Seasons, we are powered by people and our culture enables everything we do.

Manager, Global VIP Guest

The Global VIP Guest Manager will play an integral role as being the central point of contact for handling a special group of Four Seasons valued guests. We are looking for a highly driven, experienced, and competent manager with a diverse range of experience in hotel reservations, catering, and travel planning that would be critical to the success of taking care of our most cherished guests.

This role is based in the Toronto Corporate Office, and the Manager, Global VIP Guest Service will collaborate closely with Four Seasons’ most valued guests, the Director of Global Guest Relations, Executive Assistants to our Executive Leadership Team, global hotel teams, and the Worldwide Reservations Office to:

Coordinate end‑to‑end global travel arrangements for VIP guests and act as the central liaison with hotels for all Four Seasons touchpoints. Build trust and long‑term relationships through proactive engagement and personalized support.

Partner with hotel teams globally to ensure seamless, highly personalized service across all touchpoints during both leisure and business travel.

Seamlessly coordinates transportation, guestrooms, meeting space, and all logistical aspects related to quarterly meetings and associated catering needs.

Confidently manage glitches and escalations with urgency, expertise and confidence while helping resolve the matter at hand.

Support the Director by assisting with daily duties, managing global escalations requiring immediate attention, and providing high touch guest handholding when needed.

Contribute and support on departmental initiatives, special projects, and overall operational continuity of the VIP service.

Key Activities:

Oversee and execute all travel reservations for VIP guests with global Four Seasons properties (including proposals, ongoing correspondences, room allocations, hotel experiences, and special requests).

Monitor weekly arrivals report and flag importance of this group of guests prior to arrival with global hotels, Executive Leadership Team members, General Managers and administrators.

Prepare, process, and track expense reports and financial approvals with our hotels & corporate finance team.

Gatekeeper of maintaining guest profiles, essential travel and contact information as well as preferences to best prepare their travel experience.

Assess and handle escalations with a professional mindset and maintain composure when dealing with difficult circumstances.

Seamlessly coordinate quarterly meetings along with booking guestrooms, transportation, event planning with hotels’ catering and concierge departments.

Cultivate strong professional relationships with the…