Overview
Manager, Client Success Jobs in Toronto – Ontario at Exchange Solutions
Title: Manager, Client Success
Company: Exchange Solutions
Location: Toronto – Ontario
Category: Management, Business
Role Description
The Manager, Client Success is responsible for the day-to-day account operations and oversight as well as
project management
for key clients. The Manager, Client Success has a deep understanding of their assigned clients’ industry & key business objectives, and how Exchange Solutions’ products & services can help them achieve these objectives. The Manager, Client Success is a strong communicator who works collaboratively to gain alignment and foster accountability and is a creative strategic thinker with deep business acumen and the resourcefulness to find a way to get things done.
They must be able to act as both an advisor to the client and a project manager who can influence and negotiate internally and externally across various levels and functions. They must be able to deliver compelling propositions for both the client and Exchange Solutions that will ultimately achieve deliverables, produce results, and yield exceptional client relationships.
Primary
Responsibilities
Develop and maintain strong client relationships and ensure high levels of
client satisfaction
across all assigned clients.
Manage multiple and
diverse
client stakeholders across various Business Units and navigate through client competing priorities and organizational structure complexity.
Balance client
service excellence
and efficiency of Exchange Solutions resources.
Perform a variety of account operations tasks with openness and
flexibility
. These include such tasks as: internal
resource management
, client task prioritization &
communication
,
project management
, documentation & reporting, developing detailed business requirements, performing UAT / QA for items such as email campaigns, reports, promotions set-up, etc., issue resolution, ad hoc requests and troubleshooting, and meeting management.
Contribute to the development of internal processes and ‘best standards’ for client service and delivery.
Ensure client adherence to processes to streamline account operations and increase team productivity and efficiency.
Collaborate on the design of strategy and solutions that improve client results and progress Exchange Solutions’ in-market product offering.
Working collaboratively with other members of the Client Success team, meet or exceed assigned client’s revenue plan by securing and delivering statement of work projects.
Expertly understand our technology and analytics capabilities and services provided by Exchange Solutions to assigned clients. Be a thought partner with technology and analytics teams to develop solutions, trouble shoot issues, proactively identify risks, and explore and advance opportunities to implement new solutions that support both client and Exchange Solutions’ needs.
Capability
Requirements
–
education
, skills & experience
Post-secondary
education
, with a degree focused on either business or marketing.
A minimum of 5 years related experience in loyalty, marketing, payments, or business analysis. Loyalty experience at a solutions provider or retailer is preferred.
A minimum of 3-5 years program and
project management
/
leadership
experience leading teams to complete major projects, under deadlines, with minimum supervision. PMP designation an asset. Experience / knowledge o…
