Overview
Logistics Coordinator Jobs in Belleville, Canada at Vision Transportation
Title: Logistics Coordinator
Company: Vision Transportation
Location: Belleville, Canada
Category:
Position: LOGISTICS COORDINATOR
Job Description
The purpose of this position is to provide customer support by communicating both in a friendly and professional manner, focus will be on scheduling orders accurately and within prescribed SLA timelines. Escalating and reporting back to operations / sales with customer feedback, as required.
ORDER ENTRY:
Monitor all incoming emails through the mailbox and respond in order of priority ensuring an initial acknowledgement response time of 15 min and a total resolution/ticket time as prescribed departmental targets.
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Determine the nature of the inquiry and respond as necessary (both internal and external customers) with accuracy as the main focus.
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Ensure records and systems are updated, as related to area of responsibility to ensure all business intelligence remains accurate and current.
CUSTOMER INTERACTION:
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Schedule pick up and delivery appointments, as requested by the Dispatch team.
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Save and classify paperwork in TMW imaging
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Coordinate with other Vision departments to resolve customer/internal inquires.
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Update client profiles in TMW, with any new customer details as notified by customer.
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Add assessorial charges as necessary and communicate with Rates team.
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Update OS&D details in TMW and assign information to appropriate Vision team member.
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Follow up with customer on any issues that can not be resolved internally.
Qualifications
EXPERIENCE:
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2-3 years in an office environment
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2-3 years in a customer service role
SYSTEMS:
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Google Suite
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Truck Mate (TMW)
Additional Information
What do we offer to you?
- Great People to Work With!
- Paid Personal Days
- Company Paid Benefits (Health, Dental, Vision)
- Promote from Within
- Fun Company Events!
We are passionate about making a difference in the Transportation Industry! Don’t waste another minute! Contact us and build a career with VISION!!!