Overview
Leads Coordinator Jobs in Oconomowoc, WI at Parkins Plastic Surgery
Overview
Parkins Plastic Surgery is a boutique plastic surgery and med spa practice known for exceptional patient care and high-quality aesthetic results. We are looking for a Leads Coordinator to manage all inbound patient inquiries and convert them into scheduled consultations.
This is not a traditional front desk or administrative role. This position is responsible for speed, follow-up, and conversion,ensuring every lead is handled quickly, professionally, and effectively.
If you are highly responsive, organized, and motivated by results, this role offers the opportunity to directly impact practice growth.
What You’ll Do
Inbound Lead Management (Primary Focus)
- Respond to all inbound leads (phone, text, web, social) quickly and consistently
- Serve as the first impression of the practice
- Gather key patient information and understand goals
- Guide prospective patients toward scheduling next steps
- Schedule surgical leads into phone consultations with the Patient Care Coordinator
- Document all activity accurately in the system
Follow-Up & Conversion
- Execute consistent follow-up on all unconverted leads
- Ensure no lead goes untouched or falls through the cracks
- Confirm and prepare scheduled consultations
- Maintain clear communication and handoff to the Patient Care Coordinator
Med Spa Lead & Patient Management
- Respond to and schedule all med spa inquiries
- Guide patients from inquiry through booking
- Support ongoing patient engagement and retention
Patient Reactivation & Recall
- Identify patients due for repeat services
- Conduct outreach via text, phone, and email
- Re-engage patients and schedule appointments
Support & Collaboration
- Assist with front desk and scheduling overflow as needed
- Collaborate with team members to ensure smooth patient flow
- Maintain a high standard of professionalism and communication
What We’re Looking For
- 2–4+ years of customer-facing, sales, or medical office experience
- Strong communication skills (phone, text, and written)
- Highly responsive – you move quickly and follow through
- Organized and detail-oriented
- Comfortable guiding people toward decisions without being pushy
- Able to manage multiple conversations and priorities at once
Bonus if you have:
- Experience in aesthetics, plastic surgery, or med spa
- Experience with EMR/CRM systems
- Prior lead conversion or sales experience
What Success Looks Like
- Fast response time to all new inquiries
- High lead-to-consult booking rate
- Strong follow-up discipline
- No missed or unworked leads
- Consistent contribution to a full, optimized schedule
Position Details
- Full-time
- In-office position
- Monday–Friday schedule
Why This Role Matters
This position plays a critical role in the growth of the practice. Every new patient interaction starts here, and the quality of that interaction directly impacts scheduling, patient experience, and overall success.
After applying, check your Indeed messages for instructions on next steps.
Pay: $22.00 – $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
Title: Leads Coordinator
Company: Parkins Plastic Surgery
Location: Oconomowoc, WI
