Overview

Lead, Digital Experience Delivery Jobs in Toronto, Canada at Canadian Blood Services

Title: Lead, Digital Experience Delivery

Company: Canadian Blood Services

Location: Toronto, Canada

Category:

Please note this role will work in a hybrid environment. The successful candidate will be working a mixture of on-site and off-site work to meet the needs of our organization. Currently, employees are expected to have an in-person presence for at least 40% of their work time.

Job posting : 8736

​Employment status: Regular full-time
Position’s anticipated start date:

Salary/Rate of pay: $86,400 – $101,700

Final date to receive applications:

  • This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

    • Application requirements:

  • Your up-to-date resume.
  • Job specific cover letter.
  • We recommend you save a copy of the job posting for reference throughout the recruitment process.

    • Do you currently work for Canadian Blood Services? All employees must apply via the .

    Together, the work we do connects people and changes lives — including your own.

    Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

    About the role

    Canadian Blood Services is looking for a Regular full-time
    Lead, Digital Experience Delivery to join our dynamic Integrated Marketing team.

    Reporting to the Manager, Digital Experience Delivery, the Lead, Digital Experience Delivery is responsible for leading the end-to-end execution of digital experience initiatives across Canadian Blood Services’ public-facing digital channels, translating approved strategies and product requirements into high-quality digital experiences.

    The role focuses on operationalizing initiatives ranging from campaign-driven experiences to product and feature enhancements, ensuring work is effectively structured, coordinated and delivered across cross-functional teams. The Lead defines how initiatives move from concept to launch, establishing appropriate delivery approaches, sequencing, and coordination across Product, UX, Content, Development, Marketing, Analytics and external partners.

    Working as a connector between strategy and execution, the role translates requirements into actionable delivery plans, identifies gaps or dependencies, and ensures all components are in place for successful implementation. The role is accountable for driving progress across multiple concurrent initiatives, proactively managing risks, removing blockers, and maintaining stakeholder alignment.

    Formula for success

  • Leveraging your strategic and creative skills, you will drive successful delivery of digital experience initiatives across public-facing channels by aligning execution with strategic objectives, orchestrating cross-functional inputs, and ensuring high-quality, end-to-end outcomes that enhance user experience and business impact.
  • Drawing from your collaborative experience, you will partner with cross-functional teams and external partners to coordinate delivery across multiple initiatives, fostering alignment on priorities and timelines while collectively identifying and resolving risks and dependencies to achieve shared, high-impact outcomes.
  • You will facilitate collaborative planning and delivery by supporting teams in developing clear plans, establishing effective communication and governance practices, and navigating risks, dependencies, and changes to enable aligned and successful outcomes.
  • Utilizing your digital experience, you will ensure digital solutions meet quality, UX, accessibility, and platform standards by validating feasibility and alignment with user and business needs, while enabling performance tracking through analytics and measurement.
  • You will drive continuous improvement and scalable delivery practices while fostering a collaborative, adaptable, and high-performing team environment.

    • Desired education and skills

  • Completion of post-secondary education in a relevant discipline from a recognized academic institution, preferably in Digital Media, Product, Technology, Marketing, Business or related field.
  • Minimum 5 years’ experience delivering initiatives within complex, cross-functional environments, with direct involvement in taking work from defined…

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