Overview
Lead Customer Service Representative-ACT Jobs in Hunter River – Prince Edward Island at Circle K
Title: Lead Customer Service Representative-ACT
Company: Circle K
Location: Hunter River – Prince Edward Island
Category: Retail
Location: Hunter River
JOB DESCRIPTION
ESSENTIAL
DUTIES:
Customer Satisfaction
:
Provides prompt excellent customer service in a courteous, friendly and attentive manner.
Greets customers as they enter the area and thanks customers as they leave.
Gives assistance and offers suggestions or recommendations to the customer.
Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold.
Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc. Reports to work on time and follows the dress and appearance code.
Facility Condition:
Maintains the store facility’s condition and equipment to Company and/or brand standards by cleaning and performing a variety of general housekeeping duties:
Performs multi-function and cleaning duties necessary to maintain store cleanliness inside and out; basic upkeep and cleaning of all equipment in stores.
Inspects store facilities and equipment for safety, cleanliness, and proper working order.
Contacts maintenance for repair when needed.
Merchandising
:
Completes build-to’s for ordering/purchasing merchandise. Receives and verifies vendor deliveries.
Maintains adequate stock throughout the store and supplies in counter areas; rotates stock properly.
Places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows. Sales Controls:
Controls merchandise, cash shortages, and other selling expenses. Assists in maintaining proper inventory levels and shift audits.
Financial Controls:
Monitors shift sales,
cash handling
procedures and other shift functions including daily close-out functions. Notifies the Store Manager of any sales, cash, inventory or operating discrepancy.
May receive and sign vendor deliveries and verify quality and quantity of product.
Follows Company and/or brand guidelines for product breakage or spoilage.
Staffing Controls:
Supervises the activities of customer service representatives in the absence of the Store Assistant Manager.
Helps coach and train new employees to carry out their duties in accordance with Company and/or brand operating, conduct and performance standards.
Monitors customer traffic and makes appropriate adjustments to decrease waiting time; may reschedule or re-assign duties of employees based on operational or discipline needs.
Assists with counseling of employees and provides feedback to help employees improve performance.
May provide direction for managing the fast food service area of the store.
Knows the gasoline pricing strategy for the store and changes gasoline prices correctly.
Security Controls:
Reports all incidents including but not limited to employee or customer injuries, theft, property damage or improper sanitation or waste disposal to the Store Manager. Reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring.
Administrative:
Performs duties associated with shift change such as counting the cash drawer, recording employee purchases and completing end of shift/shift change reports. Keeps a…
