Overview
Lead Claims Examiner Jobs in Langley – British Columbia at The Mutual Fire Insurance Company of British Columbia
Title: Lead Claims Examiner
Company: The Mutual Fire Insurance Company of British Columbia
Location: Langley – British Columbia
Category: Insurance
About UsThe Mutual Fire Insurance Company of British Columbia is growing and is seeking a Claims Examiner to
join our team
. Founded in 1902, Mutual Fire Insurance was the first mutual insurance company headquartered in British Columbia. Today, the company provides solutions for farm, commercial, and home insurance needs from British Columbia to Ontario. Mutual Fire Insurance is committed to making people a priority by creating membership initiatives, investing in technology, and supporting community projects.
Mutual Fire Insurance’s subsidiary, Four Points Insurance provides
innovative
insurance solutions for small to medium-sized businesses in suburban and rural areas. Four Points Insurance was formed in 2022 to support small businesses through the many adjustments they must face now, and in the future. Built with a passion for customer service and risk management, Four Points Insurance offers business owners a suite of commercial packages insurance late 2021, Mutual Fire Insurance created two employee driven committees, an ESG Committee and a
Purpose
Committee.
Today these committees are creating the framework and policy for Mutual Fire Insurance to work towards
sustainability
within our communities, while also ensuring environmental, social, and governance mandates are accomplished.
The Opportunity The Lead Claims Examiner role is a permanent full-time position.
Responsibilities
Responsible for overall portfolio management of assigned claims files
Investigate, evaluate, and settle claims promptly and efficiently including coverage interpretation, evaluation, reserve adjustments, payments written and verbal
communication
, establishing expert requirements and meeting internal reporting requirements
Develop overall strategy and action plans to bring claims to timely conclusion
Supervise and coordinate daily activities of direct reports
Provide mentorship and coaching to direct reports
Conduct periodic review of claims files and coach team to strive for
continuous improvement
Encourage an inspired
team environment
with an open
communication
culture
Identify potential training needs and assist with training and coaching
Apply your technical knowledge
Resolve claims handled directly by you Resolve claims utilizing external independent adjusting partners
Approach all claims with a high
service-oriented
handling
Maintain concise file documentation
Report claim progression on a regular basis
Ensure that claims settlements are made according to company practices
Present claim cases and participate in round table discussions, often leading the discussion
Meet company service standards in a prompt and efficient manner within corporate time frames
Provide support to team members and VP Claims as needed
Provide additional support to other departments as needed
Assist with risk management oversight and reporting as required
Complete annual performance goal expectations
Here’s what you bring
Seven plus years related experience and training in Property claims handling
Three plus years related experience and training in Liability claims handling
CIP designation or in latter stage of complet…
