Overview
Kyc analyst Jobs in Mississauga, Ontario, Canada at Dexian
Title: Kyc analyst
Company: Dexian
Location: Mississauga, Ontario, Canada
Job Title: KYC Analyst#1006391
Location: Mississauga , ON (Hybrid)
Duration: 12 months contract (with possibility of extension/conversion)
Position Summary
Provide a broad range of operational support and perform general to specialized transactions and/or other processing activities for the Operations and Business Services function. May contribute to analysis/reporting on critical projects or special initiatives that strengthen operating models/processes and elevate service quality.
The successful candidate will support customers and internal partners through inbound and outbound communications, KYC verification activities, documentation review, data entry, record maintenance, and operational support while ensuring compliance with banking regulations and Service Level Agreements (SLAs).
Day-to-Day Responsibilities
- Conduct inbound and outbound customer calls.
- Verify customer information and perform KYC checks.
- Complete back-office administrative tasks including data entry, documentation review, and record maintenance.
- Provide customers with information regarding various wire transfer options and processes.
- Confirm wire transfer details with customers (no wire processing responsibilities).
- Manage operational queues and ensure timely completion of assigned work.
- Attend daily team meetings (approximately 30 minutes per day).
- Interact with both internal and external stakeholders.
- Handle customer information while maintaining confidentiality and compliance requirements.
Customer Responsibilities
- Execute transactions accurately, on time, and in line with established guidelines and procedures while adhering to Service Level Agreements (SLAs).
- Refer or escalate processing or operational issues as required, ensuring service quality is maintained.
- Identify opportunities to improve service delivery.
- Support partners with incoming transactions by validating information and performing adjustments within authority levels.
- Respond to partner requests in an effective and timely manner.
- Provide professional customer service while maintaining a strong focus on accuracy and compliance.
Shareholder Responsibilities
- Prioritize and manage workload to meet Service Level Agreement (SLA) requirements for service and productivity.
- Understand internal and industry regulations and trends and apply appropriate due diligence in adherence with operating policies and procedures.
- Exercise discretion in managing correspondence, information, and matters of confidentiality; escalate issues where appropriate.
- Support the timely and accurate completion of business processes.
- Review internal processes and activities and provide ideas for process improvement.
- Investigate and escalate non-standard or high-risk activities as appropriate.
- Adhere to enterprise frameworks and methodologies related to operations activities, including Anti-Money Laundering (AML) and Business Continuity Management.
- Be knowledgeable of and comply with the Bank Code of Conduct.
Required Qualifications
Must-Have Skills
- Fully bilingual in English and French (written and verbal).
- Minimum 4 years of banking or financial industry experience.
- Proven experience conducting KYC checks.
- Experience working in a call center environment handling inbound and outbound calls.
- Proficiency with MS 365, including Word, Excel, and Outlook.
- Ability to multitask and work effectively in a fast-paced, high-volume environment.
- Strong customer service skills.
- Strong verbal and written communication skills.
- High attention to detail and accuracy.
- Ability to adhere to strict deadlines and manage high volumes of work.
- Excellent organizational and time management skills.
- Ability to work independently and collaboratively within a team environment.
- Self-motivated and goal-oriented.
- Ability to adapt to changing policies and procedures.
- Excellent quantitative and analytical skills.
- Sound knowledge of MS Office, particularly Excel, with the ability to learn new software programs.
Preferred Qualifications
Nice-to-Have Skills
- Bank wire transfer and financial transaction experience.
- Understanding of MM and FX products, including:
- Foreign Exchange spots and forwards
- Options
- Money Market deposits and loans
- Knowledge of Global and WSS platforms.
- Customer service experience.
- Trade processing experience, preferably involving cash products such as Loans, Deposits, Swaps, and Forwards.
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status
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Dexian Canada will, on request, provide accommodations for disabilities to support your participation in all aspects of our Recruitment and Assessment/Selection Processes.
