Overview
Key Account Specialist – Chains Jobs in Vancouver, BC at Eminence Organic Skin Care
Full job description
Location:530 West Broadway, Vancouver BC, Canada
Core hours:Monday to Friday from 8am – 4:30pm PST
We value collaboration, both in-person and remotely. This position is classified asHybridunder our Hybrid Work Program Policy, where this position is required to be onsite 2-3 days per week.
Role Summary
As the Key Account Specialist (KAS) – Chains, you will be responsible for the day-to-day account maintenance of Eminence’s Chain Spa Partners and supporting the Key Account Manager (KAM) – Chains with growing Eminence’s existing and new Chain business. You will attend key networking events with the goal of nurturing existing account relationships and developing new account partnerships. You will be the main point of contact for order processing and works closely with the Inside Sales Team to ensure order accuracy. As the Key Account Specialist (KAS) – Chains, you will report directly to the Key Account Manager (KAM) – Chains and indirectly to the Director of Business Development.
Responsibilities
Collaborate with the Key Account Manager to develop and execute Chain strategy, produce revenue forecasts for each Chain, and support Chain accounts that are struggling to meet their forecasted targets
Provide information to Chain Spa Partners regarding product launches, new non-launch items (product/print) and any pricing updates
Maintain a high level of knowledge on Eminence’s products and services to ensure all Chain accounts are provided with accurate information
Demonstrate a full understanding about each Chain Spa Partner’s custom Sales Programs, process orders, and find opportunities for upselling
Monitor potential gaps in each Chain’s SKU selections and stay informed of any upcoming corporate mergers and changes in the Chain corporate structures
Assist with Chain special events, promotion logistics, custom marketing support, and custom education/training requests
Assist in updating each Chain’s centralized ordering system to ensure pricing and product information is current and correct
Assist with preparation and attend in-person and virtual Tradeshows & Networking Events as needed and conduct subsequent Lead follow
Support Key Account Manager with new Chain business prospecting opportunities, update lead tracker and database, and help to expand the locations at which Eminence is carried within current Chain accounts
Facilitate the process of qualifying and opening of new Chains including coordination with the Key Account Manager, the Outside Sales Team, sample orders, opening order product selection, and opening order paperwork
Qualifications
Inside Sales or Account Management experience (particularly in a Call Centre environment) – minimum 2 years
Customer Service experience – minimum 3 years
Tradeshow and Networking Event organization experience – minimum 3 tradeshows or events
Business Development or Lead Generation experience preferred
Project management experience – preferred
Request for Proposal (RFP) experience – preferred
Esthetic industry experience – an asset
Exceptional written/oral communication and proficiency in MS Office (intermediate to advanced proficiency in Word, Excel, Outlook)
Effective time management, multi-tasking, attention to detail, and organizational ability
Exceptional problem-solving skills and ability to operate in a fast-paced, changing environment with shifting priorities
Total Rewards
Competitive salary, …
Title: Key Account Specialist – Chains
Company: Eminence Organic Skin Care
Location: Vancouver, BC
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