Overview
Junior Administrator – Client Service Representative Jobs in Vancouver at YMCA BC
Date Posted: April 17, 2024
Position Title: Client Service Representative
Location: YMCA Contact Centre (Robert Lee YMCA or Langara Family YMCA)
Terms: Permanent, Full-Time (35 hours/week)
Shifts: Shifts between 8am – 6pm Sunday – Saturday
Start Date: ASAP
Salary: 0-500 hours $17.25 per hour
501-1000 hours $17.77 per hour
1001 – 1500 hours $18.30 per hour
1500 + hours $18.85 per hour
Reports To: Manager, Client Services
Benefits:
Free YMCA Staff Membership
Casual dress code
Flexible Scheduling
Training and Professional Development Opportunities
Be part of a charitable organization that positively impacts the community
Nature & Scope:
The Client Service Representative works collaboratively with YMCA staff and volunteers to provide exceptional service to YMCA members, guests, and staff. The primary focus is on the client experience, resolving any client issues and promoting membership sales and services. We are not your typical Contact Centre. We provide a casual, relaxed atmosphere where you are encouraged to contribute ideas and provide solutions to make our team and department better. As your knowledge grows, you will assist with training new staff/volunteers in procedures and practices.
Major Responsibilities:
We’re a small group of dedicated individuals who love working with our Members and our Community. We are compassionate, innovative, accountable and strive to contribute to the success of the team and the YMCA as a whole. We are looking for a detail-oriented, conscientious and eager to learn individual who will take pride in their work and is passionate about helping others. In this role, you will be working as part of a team and will look for opportunities to affect change. Responsibilities include:
Responding to members via emails
Responding via inbound and outbound phone calls
Work on daily reports
Provide exemplary customer service to all members, guests, and participants in all program areas
Ad Hoc Administrative tasks
Ensure the safety of all members, participants, staff, and property by following YMCA standards/policies/procedures and ensuring they are maintained amongst all members and staff
Remain calm and use supportive language when dealing with upset members and stressful situations
Qualifications/Experience:
Computer proficiency, including Microsoft Office and CRM systems experience
Excellent communication and interpersonal skills with customer service orientation
Strong administrative acumen
Exceptional customer service skills and a great attitude towards helping others
Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date
3 professional references
Application Deadline: April 27, 2024
The YMCA cares about the same things you do: raising healthy and resilient children, ensuring youth feel confident and supported, and helping people feel healthy and connected to others in the community. As the Lower Mainland’s largest operational charity, we are 4,000 staff and volunteers providing vital community services that are having a positive impact on some of the community’s most pressing social issues. Central to our success are:
The people who unite behind our mission to help people reach their potential
The safe and welcoming places we provide—from health and fitness facilities to childcare centres to camps—that foster a sense of community
The comprehensive community programs that provide the skills, opportunities and confidence people need to achieve their potential
These people, places, and programs come together to create a sense of belonging and a supportive network that have proven time and again to help people achieve their personal goals. For some the impact can be truly transformational and can have an enormous ripple effect on those around them.
About You:
Do the right thing – You are caring, respectful, honest and responsible in all you do
Put people first -You believe in the strengths, perspectives and passion of people
Keep our promises -You do what you say you will do
Lead by example -You are courageous, speak with conviction, listen attentively and collaborate
Competencies:
In addition to bringing a commitment to YMCA vision and values, and an orientation to service, the candidate should possess the following competencies:
Commitment to Organization and Values: Demonstrates and promotes a personal understanding of and appreciation for the mission, vision, outcomes and values of the YMCA.
Leadership: Motivates and inspires self and others to take action to achieve desired outcomes.
Communication: Communicates in a thorough, clear and timely manner.
Creativity and Innovation: Develops new ways or adapts existing ideas to improve programs and service.
Team Work: The ability to work effectively with others to achieve optimal results.
Product Knowledge: Thorough understanding of the components required in providing quality care.
YMCA BC is committed to creating an inclusive, accessible environment where all members of our community feel valued, respected, and supported. We encourage applications from the diverse communities in which we live and serve, including but not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. We have established policies, procedures, and practices to meet accessibility standards throughout the hiring process. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our Human Resources department.
Thank you for your interest and application.
Due to the high volume of applications received, only short-listed candidates will be contacted.
Title: Junior Administrator – Client Service Representative
Company: YMCA BC
Location: Vancouver
