Overview
IT Support Specialist Technical Helpdesk Operations Jobs in L’Ancienne-Lorette, Canada at Raymond West
Title: IT Support Specialist Technical Helpdesk Operations
Company: Raymond West
Location: L’Ancienne-Lorette, Canada
Category:
Position: Dynamic IT Support Specialist for Technical Helpdesk Operations
Elevate your career as an IT Support Specialist by providing essential Level I and II technical support. This role focuses on troubleshooting and maintaining hardware and software for optimal user experience.
In this position, you will be responsible for setup and maintenance of network systems, assisting users with access issues, and monitoring system performance. Strong communication and time management skills are vital, as you will collaborate with various departments to resolve technical issues. This is an opportunity to make a significant impact in a technical support environment while working primarily on-site with occasional travel required.
Key Responsibilities:
• Set up and maintain network and computer hardware
• Support network users with access and software inquiries
• Monitor and administer network systems and logs
• Troubleshoot minor networking issues as they arise
• Install and maintain video conferencing equipment
Requirements:
• Strong written and verbal communication skills
• Associate degree or equivalent experience preferred
• Familiarity with Microsoft Office Suite
• Willing to work off-hours as needed
• Motivated for continuous self-improvement
Leverage your technical expertise in this role, ensuring smooth operations while enhancing user satisfaction across the organization.
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