Overview
IT Specialist Jobs in Quebec at S3 Technologies Inc.
Title: IT Specialist
Company: S3 Technologies Inc.
Location: Quebec
Company ValuesWow the client + Be Ambitious + Always learning + Not all about IT + Work hard play hard celebrate + Embrace changeS3 Technologies is a leader in the field of IT services in the Greater Montreal area with a bilingual SMB clientele in a number of different fields. It is a young, dynamic and ambitious company with more than 80 employees. In an environment where everyone contributes to the evolution of the company, you will be led to surpass yourself continuously.
The roleS3 Technologies is currently offering an excellent career opportunity for anIT SPECIALIST. As an IT specialist, you will have to communicate with our clients and users on a daily basis, by phone or email. You’ll need to think on your feet and use your broad technical knowledge to remotely identify, troubleshoot, and resolve user issues on a variety of devices – workstations, laptops, smart phones, and other peripherals. You’ll also configure devices, perform maintenance tasks, manage inventory, and update documentation. You will have to follow-up with our clients, update our systems and document your interventions.
In this role, you’ll have hands-on experience working with Office 365, Exchange, Windows 7/8/10, iOS/Android phones, Windows Server 2008/2019, Active Directory, DHCP/DNS, VMware, and more.
What Success Looks LikeBY 3 MONTHS…
You’ll have integrated with your assigned team members & manager
You’ll have a good grasp on important service desk process’s & procedures
You’ll be comfortable & ready to join the service desk on-call rotation
BY 6 MONTHS…
You’ll have comprehensive technical knowledge on your teams largest assigned clients
You’ll be comfortable becoming an SME for potential new assigned client(s) on your team
Top Job Responsibilities
Understand and analyze client requests to identify the priority and impact;
Support, install, configure and troubleshoot remotely all kind of applications;
Support, install, configure and troubleshoot remotely computers and peripherals;
Support, install, configure and troubleshoot remotely mobile devices;
Follow-up with clients by phone and email about the evolution of their request;
Document interventions and update our internal systems.
Qualities of the ideal candidate
Customer service oriented
All-star communication skills (verbal/written)
Collaborative team player
Attention to detail
Analytical problem solver
Works well under pressure
Thirst for learning
Qualifications & Work Experience
Intermediate to advanced knowledge in the configuration/installation/troubleshooting of Windows 7 through Windows 10, Office 2008-2016, Mac OS X;
Intermediate to advanced knowledge in PC and portable material (PC and laptop hardware);
Intermediate knowledge in mobile smartphones, iPhone, Android, etc., printers, DHCP and DNS protocols, TCP/IP, Active Directory, Clients Terminal Services;
Basic to intermediate knowledge in VPN, Windows Server 2008-2019, Exchange, Office 365
Perfectly bilingual in French and in English, written and spoken;
Basic knowledge in Citrix, Blackberry servers (BES), antispam services;
Asset : Knowledge in Wyse Terminals, Cisco IOS, Veeam Backup & Replication, RMM, PSA Certification A+, MCTS
DEC or equivalent diploma.
Distinctive Advantages
Competitive salary, depending on your experience;
5 minute walk from Place des Festivals, in downtown Montreal;
Group insurance and group RRSP;
Young and dynamic …