Overview
IT HelpDesk Technician Jobs in Ottawa, Ontario at NeoLore Networks Inc.
Title: IT HelpDesk Technician
Company: NeoLore Networks Inc.
Location: Ottawa, Ontario
Job DescriptionCalling all IT specialists! Are you good, but want to be Great? Do you want to be the best at what you do? How about working in an elite IT Team? How about working in many aspects of IT infrastructure rather than just being siloed. Do you like movement in your career?Join our growing Company and learn to become anIT Gladiator!This is anIN OFFICEposition.
We are looking to make good IT technicians – Great!(Sorry programmers, if you are looking for a programming job, this is not the right job posting for you.)How you will make an Impact for our clients:
Provide awesome IT support in a timely fashion;
Ensure constant communication until the issue is resolved;
Own the issue – if you need help, we are here for you;
Be the best you can be.
Who are we looking for:
Lightly experienced (1-3 years) techs who want to learn;
Has completed a relevant certification: e.g., College Diploma/Certificate, Microsoft MCP, CompTIA A+ or Network+;
Bilingual (English and French) an asset
Has Exceptional customer service / communication skills
Proficiency in current Windows Workstation/Server Operating Systems/ MS 365
Why would you want to work for NeoLore?
Well… we are awesome. We create IT Gladiators;
We are a super technical company and believe in continued training;
We educate and encourage our technicians to be better than they are;
We have over 1150+ Standard Operating Procedures;
We work hard and play hard
We offer medical benefits;
We give Micro Bonuses;
We go out together a lot – well, before Covid;
Now that you are interested, be sure you have the following technical skills first before you apply:
Troubleshoot Microsoft Operating Systems Win10+, Office Suite 2013+;
Make basic Active Directory moves add and changes, and profile changes;
Have a basic understanding of firewalls (Meraki, Cisco ASA, SonicWALL, Sophos etc.)
Workstation Operating System installations using imaging technology;
Install and troubleshoot Business Line of Applications, sometimes with a 3rd party vendor;
Troubleshoot basic network connectivity problems
Perform onsite installation of PC’s, Printers, switches, NAS etc.;
Basic email troubleshooting client side;
Install and troubleshoot Remote Monitoring/Anti-Virus/Anti-Malware software on workstations;
Install, monitor and troubleshoot Backup software to ensure backups are running perfectly;
Create Standard Operating Procedures for both NeoLore and its clients.
Microsoft 365 user additions and management
Inclusion and Diversity
At NeoLore you will collaborate with a diverse group of people and be a part of an amazing and growing company. We pay competitive salaries and offer a range of benefits that support employees and their families. NeoLore supports its’ employees by focusing on their growth and development.
NeoLore is committed to building a team that represents a variety of backgrounds, perspectives and skills. We value diversity and aim to provide an inclusive recruitment selection and onboarding process to ensure each candidate is treated respectfully.
If you need accommodation at any point in the application or interview process, please let us know; we are committed to being and inclusive employer.
We thank all candidates who apply, however only those selected for further consideration will be contacted.
Company Description
NeoLore provides pro…
