Overview
IT Help Desk Specialist (6 weeks) Jobs in Toronto, Ontario, Canada at Resonaite
Title: IT Help Desk Specialist (6 weeks)
Company: Resonaite
Location: Toronto, Ontario, Canada
Our client is seeking a contract-based Level 1 IT Help Desk Support Analyst to provide hands-on desktop and end-user support during a short-term engagement. This role is ideal for an intermediate junior IT professional with strong customer service skills who enjoys troubleshooting hardware and software issues in a fast-paced office environment.
Location: 4d/week onsite Toronto
Duration: 6 weeks to start
Responsibilities
- Provide Level 1 technical support for end-user hardware, software, and peripheral issues.
- Respond to and resolve help desk tickets in a timely and professional manner.
- Perform user onboarding and offboarding activities, including account setup, device preparation, and equipment collection.
- Troubleshoot desktops, laptops, printers, docking stations, monitors, and other end-user hardware.
- Support Microsoft 365 applications and basic user account administration.
- Assist with Microsoft Intune device enrollment and management (training available if required).
- Ensure meeting rooms and audiovisual equipment are operational prior to meetings and events.
- Provide on-site AV support during meetings, presentations, and occasional evening events.
- Restart, reimage, and configure laptops and desktop computers as needed.
- Maintain accurate documentation of support requests, resolutions, and asset inventory.
- Deliver exceptional customer service while working closely with employees across the organization.
Required Qualifications
- 5+ years of Level 1 IT Help Desk or Desktop Support experience.
- Experience supporting Windows desktop and laptop environments.
- Knowledge of Microsoft Windows 10/11 and Microsoft 365 applications.
- Experience troubleshooting printers, monitors, peripherals, and general desktop hardware.
- Strong customer service and communication skills.
- Ability to prioritize multiple support requests in a fast-paced environment.
- Comfortable working primarily on-site.
Preferred Qualifications
- Exposure to Microsoft Intune or other endpoint management solutions.
- Experience with user onboarding/offboarding processes.
- Familiarity with basic Active Directory or Microsoft Entra ID user administration.
- Experience supporting meeting room technology and audiovisual equipment.
Nice to Have
- Basic understanding of Microsoft 365 administration.
- Experience using IT service management (ITSM) ticketing systems such as ServiceNow, Jira Service Management, Freshservice, or Zendesk.
- Previous experience supporting corporate office environments.
