Overview
IT Coordinator Graduate (12-Month Contract) Jobs in Toronto, Ontario at Ontario Transit Group – Ontario Line – Southern Civil, Stations & Tunnel
Title: IT Coordinator Graduate (12-Month Contract)
Company: Ontario Transit Group – Ontario Line – Southern Civil, Stations & Tunnel
Location: Toronto, Ontario
Company DescriptionFerrovial Construction Canada Inc. and VINCI Construction Grands Projects are undertaking the design, build, and finance the Ontario Line Southern Civil, Stations, and Tunnel (South Civil) package.
As Ontario Transit Group, we are now mobilizing our design and construction crews, with major works. The South Civil contract is anticipated to be completed in 2030.
The project will strengthen Ontario’s economy by supporting an estimated 1,500 jobs at the peak of construction.
What is the project?
A six-kilometer tunnel and associated tunnelling works from Exhibition to Don Yard portal (west of the Don River).
Stations:
One above-ground station to be integrated with the existing GO Transit Exhibition Station.
Two underground stations to be integrated with the existing TTC Osgoode and Queen subway stations.
Four new underground stations (King/Bathurst, Queen/Spadina, Moss Park, Corktown).
The benefits to Ontario!
Faster, more frequent, and reliable access to rapid transit with more than 227,500 people will live within a 10-minute walk of an Ontario Line station.
Improve the quality of life for commuters by reducing daily travel time.
Reduce crowding on the existing Line 1 (Yonge-University) subway.
Up to 57,000 more jobs accessible by transit (in 45 minutes or less) for Toronto residents.
Economic and community growth along the future transit line and thousands of job opportunities annually during construction.
Reduction in traffic congestion, greenhouse gases, and fuel consumption by providing an alternative transportation option.
Job Description
We are seeking a recent graduate who is highly motivated to join our team for the Ontario Transit Group Project. As an IT Coordinator, you will provide technical assistance and support to our employees via email and perform remote troubleshooting & onsite to ensure the smooth operation of computer systems and software applications. This dynamic role requires excellent communication skills, strong troubleshooting abilities, and the ability to work effectively as part of a team.
What you will do:
Perform troubleshooting through diagnostic techniques and relevant questioning to identify and resolve technical issues.
Serve as the first point of contact for employees seeking technical assistance over a ticketing system, providing prompt and efficient support.
Guide employees through the problem-solving process, assisting them in resolving technical issues and answering their queries.
Escalate unresolved issues to the appropriate level of support personnel, providing comprehensive and accurate information for further troubleshooting.
Follow up with employees to ensure their technical issues have been resolved and provide updates on their status and information.
Identify and suggest possible improvements to procedures, workflows, and systems to enhance the efficiency and effectiveness of the IT helpdesk.
Provide user support on multiple sites using the ticketing system Zendesk, including managing and resolving tickets within defined SLAs.
Manage Microsoft Office 365 services & support users, including account administration, troubleshooting, and training.
Perform software installations and upgrades on various systems, ensuring compatibility and adherence to company policies and guidelines.
Maintain an IT asset management system, ensuring accurate records of hardware and software inventory and tra…
