Overview
IT Coordinator Jobs in Remote at Hollingsgate Workforce solutions
Job Title: IT Service Coordinator
Location: Remote (Toronto)
Hollingsgate Recruitment is assisting a reputable IT Solutions company in Toronto looking to hire aIT Service Coordinator for a full-time, remote position. The IT Service Coordinator will be responsible for managing and triaging the ticket board, ensuring efficient dispatching and resolution of support tickets. This is a client-facing role that requires excellent communication and organizational skills. The ideal candidate will have a basic understanding of IT infrastructure and be willing to grow in the role.
Key Responsibilities:
Manage and triage the ticket board.
Provide first-call resolution for basic technical issues, including password resets and server-related queries.
Dispatch tickets to the appropriate technicians and ensure timely resolution.
Communicate effectively with end users, providing updates and ensuring customer satisfaction.
Coordinate schedules and tasks for the technical team, ensuring optimal workflow.
Participate in internal promotions and assist in moving personnel around as needed.
Provide light technical support and escalate complex issues to higher-level technicians.
Required Skills and Qualifications:
2+ years of experience in a client-facing IT support role.
Basic understanding of IT infrastructure and servers.
CompTIA A+ certification is required.
Experience with ticketing systems, with ConnectWise being a plus.
Strong organizational and time management skills.
Ability to multitask and prioritize effectively.
Excellent communication skills, both written and verbal.
Experience working in a Managed Service Provider (MSP) environment is preferred.
Personal Attributes:
Highly organized and detail oriented.
Strong problem-solving skills and ability to think on your feet.
Willingness to grow and take on new challenges.
Team player with a positive attitude.
What We Offer:
Competitive salary: $45,000 – $60,000 depending on experience.
Excellent team first culture
Opportunity for growth and advancement within the company.
Comprehensive training provided.
Remote work environment with.
Application Process: Interested candidates are encouraged to apply
Target Start Date: We are looking to fill this position within the next 1-2 months.
Note: This is a junior-level role, ideal for someone with a foundational understanding of technology who is looking to develop their skills further in a supportive and dynamic environment.
Job Types: Full-time, Permanent
Pay: $45,000.00-$60,000.00 per year
Benefits:
Dental care
Extended health care
Paid time off
Schedule:
Monday to Friday
Experience:
IT support: 2 years (preferred)
Licence/Certification:
CompTIA A+ (required)
Work Location: Remote
Title: IT Coordinator
Company: Hollingsgate Workforce solutions
Location: Remote
