Overview
ISL 30R – Service Lead, Managed Contracts Jobs in British Columbia at BC Public Service -> Citizens’ Services
Contribute your organization and prioritization expertise to support programs and services British Columbians count on
THE MINISTRY:
Dedicated to making life better for British Columbians, the Ministry of Citizens’ Services (CITZ) delivers key services that people rely on. CITZ delivers accessible, multi-channel services, through a single-point-of-contact service approach to people in urban and rural communities through Service BC, and delivers the digital face of government at www.gov.bc.ca. CITZ also provides support for the expansion of high-speed internet connectivity throughout the province, leadership across government to modernize information management and technology resources, trusted data services to government agencies, prompt, and relevant responses to freedom of information requests, and statistical and economic research, information and analysis to businesses and the public sector. In addition, the ministry manages the Province’s real estate assets, technology systems and equipment, and leverages procurement to increase business opportunities and create rewarding jobs that contribute to local economies and benefit individuals, families, and communities.
A service-focused organization, CITZ strives to be a great place to work, where all employees feel both engaged and motivated to do their best.
THE DIVISION:
Reporting through the Office of Government’s Chief Information Officer, the Enterprise Services Division (ES) enables government to deliver services to citizens by providing cost-effective management and supply of Information Management/Information Technology (IM/IT) services such as data and voice networks, workstations and mobile devices, messaging and collaboration services, information security, data centre and application hosting, and enterprise architecture.
ES is responsible for providing IM/IT Infrastructure and services that include essential work tools (i.e., desktops, laptops, tablets, productivity tools), maintaining state-of-the-art-data centres; preventing, detecting, and responding to cyberattacks; supporting critical communication services (internet, telephone, and email); IT Service management and technology planning. ES is also responsible for operational communications and IT response to events such as large IT incidents, Wildfire and COVID-19, by utilizing the IT Operations Centre.
THE ROLE:
This position is responsible for and manages the contracted services (Vendor) that forms the Service Desk agent team. The position represents the OCIO to Ministry Help Desks, Service Provider representatives and other internal and external key stakeholders for day-to-day incident and escalated incident management activities and leads the development and approval of integrated procedures and processes. The position is a senior level specialist, directing procedures and standards to be followed by other IT staff. The position participates in and contributes to strategic projects and initiatives.
Job Requirements:
Master’s degree in a computer science related field and 3 years of related experience;OR
Bachelor’s degree in a computer science related field and 4 years of related experience;OR
Diploma degree in a computer science related field and 5 years related experience;OR
Certificate or coursework degree in a computer science related field and 6 years related experience;OR
An equivalent combination of education and experience may be considered.
Related experience includes the following:
Experienc…
Title: ISL 30R – Service Lead, Managed Contracts
Company: BC Public Service -> Citizens’ Services
Location: British Columbia
Category:
