Overview
IS/IT Technician, Full-Time, Remote Jobs in Saint-Louis de Kent at ClaimsPro LP – International Programs Group
Company:
ClaimsPro LP – International Programs Group
IS/IT Technician, Full-Time, Remote (St.Louis, MO, USA)
Overview
Reporting to the Manager, IT Support Services, the IS/IT Technician II (Intermediate) is responsible for delivering end-to-end support in accordance with IT service level agreements. By partnering with end-users and technology groups, the IS/IT Technician ensures all incidents are analyzed, resolved, and reported back within the promised timeframes.
Organizational Alignment:
Operational effectiveness and efficiency: Works closely with Manager, IT Support Services
Customer Service: ensuring end user issues and improvements are dealt with effectively, with the right priority – and that users are kept up-to-date with pro-active communication
Quality: ensure solutions provided follow best practices
Relationships: Build strong relationships with your internal team as well as business stakeholders
Key Performance Factors:
Troubleshoot and resolve IT issues via phone, web and in-person
Ensure all incidents are resolved against benchmarks
Report all open and closed incidents to leadership teams
Communicate status and results to IT and Business stakeholders
Job Responsibilities
Project Participation (15%)
Participate in small to medium complexity infrastructure/software projects which may involve multiple team members
Communicate project progress to IT stakeholders
Identify project risks, escalate issues to management, and assist with mitigation steps as required
IT Process Documentation (10%)
Ensure any chapters in the Support Manual assigned are updated as needed
Nominate topics for new chapters to IT leadership
End-User Support (75%)
Work with end users to determine and resolve issues
Advertise and document fixes (either through tickets or support manual chapters) to develop best practices
Follow the quality assurance, documentation and process standards set by your Support leadership
Percentages are estimates and may vary over time
Qualifications & Experience
Preference of post-Secondary Education in Computer Science or a related discipline
3+ years of experience in a Support/systems administration role working in a Team environment
Consistently demonstrating competency in all job responsibilities associated with IS/IT Technician I role
Insurance industry experience is an asset
Competencies:
Familiarity with imaging solutions
Excellent software/hardware/networking troubleshooting skills
Experience with Active Directory
Familiarity with Antivirus and Encryption
Excellent communication skills
Experience with help desk ticketing software
Experience with image deployment processes and methodologies
Ability to analyze and prioritize issues
Ability to multi-task and handle a high volume of concurrent tasks
Works collaboratively with others inside and outside the IT team to achieve goals
Environment/Working Conditions
Dynamic environment with tight deadlines, numerous and changing priorities
Occasional evening/weekend/overtime required to meet deadlines or deploy solutions
Occasional travel as needed
All prospective employees must pass a background check
Office environment including prolonged periods of computer use
Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
Unsolicited Outreach Statement – Recruitment Agencies
SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.
Title: IS/IT Technician, Full-Time, Remote
Company: ClaimsPro LP – International Programs Group
Location: Saint-Louis de Kent
