Overview
Intermediate IT Systems Specialist Jobs in Vancouver, Canada at Article
Title: Intermediate IT Systems Specialist
Company: Article
Location: Vancouver, Canada
Category:
Description
Hi there, we’re Article. Since 2013, we have been redefining the furniture industry one sofa at a time, it’s not easy — it requires solving challenging, meaningful problems. This is where you come in, as an IT Systems Specialist II, you’ll keep our systems running smoothly while improving how our teams work across offices, stores, and warehouses.
Why We Need You:
In IT Services, we support a growing and distributed team across corporate offices, retail stores, logistics facilities, and our Vietnam office. This role helps ensure our systems are reliable, secure, and easy to use day to day. Your first year will be 70% “reactive” work
-ticket volume will be high certain days so you need ot be strong other 30% of your time will be working on proactive projects to help the IT ecosystem improve for the company.
This role plays a key part in strengthening our endpoint environment, supporting new site launches, and contributing to projects that make our technology more resilient and adaptable as we grow.
Within your first few months, you’ll get up to speed on our systems, take ownership of your ticket queue, and begin contributing to small projects and improvements. In your first year, you’ll be confidently managing endpoints, leading small initiatives, and helping shape how IT Services operates across the business.
Travel: This role includes travel across Canada and the United States to support new store openings, logistics facilities, and on-site IT initiatives. Travel may involve short trips for deployments, troubleshooting, and ensuring operational readiness, offering the opportunity to work hands-on in a variety of environments and locations.
Why Article?
As a Particle (people of Article), you will have a high level of autonomy to solve challenging, meaningful problems the best way you can. That means you’re trusted to explore solutions you believe will work best (you’re the expert, after all). You’ll do all this while growing your skills within a company that is redefining the furniture industry.
About the Team:
You’ll be part of a close-knit team of 6, working together to support our teams across corporate offices, retail stores, logistics facilities, and our Vietnam office. We take pride in being reliable, adaptable, and solutions-focused, with strong collaboration and communication at the core of how we work. The team supports each other, shares knowledge openly, and works together to solve problems and improve how we operate.
This is a hybrid role, with in-office days on Monday, Tuesday, and Wednesday. You’ll be expected to be onsite by 8:30 AM to support day-to-day operations. At times, a fourth in-office day may be needed depending on workload or when supporting larger projects or deployments.
What You’ll Do:
- Diagnose and resolve endpoint, SaaS, identity, and basic network issues across offices, retail stores, logistics sites, and remote teams
- Manage your ticket queue end to end, delivering timely, high-quality support while meeting SLAs and improving the user experience
- Support onboarding and offboarding, including device setup, access provisioning, and asset tracking
- Manage and maintain a fleet of 600+ Mac and Windows devices using Jump Cloud and Ninja One
- Own device lifecycle management, including deployment, maintenance, upgrades, and replacements
- Administer identity and access management, including user provisioning, permissions, and access reviews
- Lead small projects and contribute to system rollouts, deployments, and continuous improvements
- Support new store and facility launches through onsite or remote setup, configuration, and readiness
- Maintain IT assets across their full lifecycle, from procurement to retirement
- Create and improve documentation, workflows, and knowledge base articles to support team efficiency and consistency
Who You Are:
Technical Skills:
- 3–5 years of experience in IT support or a similar role
- Diploma or Bachelor’s degree in a technology-related field, or equivalent hands-on experience
- Strong experience supporting endpoint devices, including Mac and Windows environments
- Solid understanding of SaaS applications, cloud-based tools, and modern device management