Overview
Insurance Customer Service Representative (CSR) Jobs in Craik at Long Lake Insurance
About the Role
As the Customer Service Representative, you’ll play an integral part in delivering exceptional client experiences, supporting insurance advisors, and ensuring the smooth operation of front-line services, from motor vehicle licensing to policy processing and administrative coordination.
We’re looking for someone who is community minded, enjoys helping people, solving problems and supporting a team and is detail oriented. If you thrive in an environment where teamwork and continuous improvement are valued, this role offers a great opportunity to grow your career within a trusted, community-based organization.
Key Responsibilities
Client Experience
- Managing inbound calls, mail, and email inquiries with professionalism and care.
- Greeting clients and ensuring a welcoming experience.
Service Delivery
- Serving as the primary contact for Motor Vehicle licensing services.
- Writing Auto insurance policies with attention to detail and compliance.
- Supporting personal lines insurance advisors with servicing their block of business.
Operational Admin
- Maintaining accurate records in the Broker Management System.
- Handling supply ordering and bank deposits.
Travel
- Travel to branches within immediate surrounding area may be required
Qualifications
- Strong commitment to customer care with excellent listening and problem-solving skills.
- Ability to thrive in a fast-paced environment while managing multiple priorities effectively.
- Professional and respectful communication skills; able to work well with diverse personalities.
- Self-motivated and accountable, comfortable working independently and collaboratively within a team
- Flexibility to travel between branch locations as required.
- Genuine interest in learning and professional development.
Experience: (considered an asset, but not required)
- Motor Vehicle License issuing experience.
- Possession of a Restricted Auto License or CAIB 1 Broker License.
Who We Are
For nearly 30 years, Long Lake Insurance has proudly served communities across Saskatchewan and Western Canada. We’re more than an insurance brokerage — we’re part of the communities we serve.
We believe insurance isn’t just about policies — it’s about people. As a growing, community-driven organization, we’re prairie proud, Western Canadian rooted, and people-first in everything we do. Our culture is built on trust, teamwork, and genuine care for our clients and for one another.
We’re committed to providing peace of mind and security through every interaction, whether it’s helping clients protect what matters most or supporting our colleagues in doing their best work.
At Long Lake Insurance, we:
- Treat everyone with kindness and respect
- Provide peace of mind and security
- Empower growth and learning
- Make a difference together
We’re proud to be a company where our people choose to build meaningful careers while being a part of a team that feels like family.
Team Profile
Our Personal Lines Insurance team shares the same values that guide Long Lake Insurance — kindness, teamwork, integrity, growth, and a genuine commitment to helping people. We work together to provide clients with trusted advice, exceptional service, and peace of mind, whether they’re protecting their home, farm, or business.
This role is part of a supportive and collaborative team that values open communication and a shared dedication to client care. We work closely together to ensure every client receives timely, knowledgeable service — and that our teammates always have the support they need to succeed.
When you join our team, you’re not just building a career — you’re becoming part of a company that’s known for its community roots, its commitment to doing what’s right, and its people-first culture that makes Long Lake Insurance an exceptional place to work.
Why You’ll Love Working Here
When you join our team, you’re not just building a career — you’re becoming part of a company that’s known for its community roots, its commitment to doing what’s right, and its people-first culture that makes Long Lake Insurance an exceptional place to work.
We offer:
- A supportive and collaborative workplace built on respect and trust
- Opportunities for learning, growth, and professional development
- Competitive compensation and benefits
- The satisfaction of making a real difference in the lives of the people and businesses we serve
- Community Minded. Prairie Proud. Western Canadian Rooted.
Pay: $37,000.00-$42,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
Application question(s):
- Do you have a valid drivers license?
Education:
- Secondary School (required)
Experience:
- Customer service: 1 year (required)
Language:
- English (required)
Work Location: In person
Title: Insurance Customer Service Representative (CSR)
Company: Long Lake Insurance
Location: Craik
