Overview
Information Technology Support Specialist Jobs in Mississauga – Ontario at Abacus Service Corporation
Title: Information Technology Support Specialist
Company: Abacus Service Corporation
Location: Mississauga – Ontario
Category: IT/Tech
Position:
Information Technology Support Specialist
Location:
Mississauga, Ontario Description Reporting to the Manager of IT team, the IT Support Specialist will work hand and hand with our existing IT Team Members to provide subject matter expertise in support of the Microsoft environment. Providing first line support for our IT infrastructure and server administration and second level support for all applications. Manages related services and acts as an escalation point for end-user technical issues for all IT services used by Mantoria within all its locations
This role will manage servers, storage, switches, routers, firewalls, wireless infrastructure, telephone systems, building access & security systems, video surveillance systems, as well as implementing best practices and performing preventive maintenance. They will work with the Mantoria IT team to collaborate on technical solutions, working to address IT related service outages, patching of remaining on premises and off-premise managed servers, and vulnerability remediation.
This role contributes to the design, planning, and testing of Mantoria’s business continuity and disaster recovery plan as it relates to IT infrastructure. Will also liaise with third party vendors to maintain / patch / upgrade business critical systems. They will assist with hardware, firewall, telecom and software vendor evaluation, recommendation, and negotiations.
Requirements
Willingness to
travel between various facilities within the Greater Toronto Area (minimum days/week and as needed
Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent combination of relevant qualifications and experience. Experience in the transportation logistics industry would be a great asset
Strong work ethic
and positive team attitude
Solid
communication skills
that demonstrate understanding of complex technical details, clarity of thought, and the ability to disseminate relevant information based on your audience
Excellent organizational and time management skills with ability to set own priorities in a timely manner
Patience and diplomacy when dealing with colleagues and partners on technical and support issues are a must
Ability to
function effectively under pressure and while working under time constraints
Advanced understanding of networking protocols
Excellent knowledge of Windows-based technical support environment
Solid understanding of TCP/IP network
Excellent knowledge of Microsoft products and services
Exceptional phone and written
communication skills
; ability to maintain confidentiality
ITIL Foundations Certificate an asset
Certification in CompTIA A+, Network+, Security+ or related are an asset
Requires the ability to occasional lift hardware equipment on an as needed basis
Knowledge of VMware vSphere or Create and maintain documentation for VMware infrastructure
Experience with
cloud platforms (Azure/AWS) would be considered an asset
Knowledge of Veeam backup software
Proficiency in configuring and resolving issues with warehouse IT equipment, including handheld barcode scanners and barcode label printers
Capability to provide support for building…
