Overview
Information Technology Support Specialist Jobs in Kitchener – Ontario at Reis Informatica
Title: Information Technology Support Specialist
Company: Reis Informatica
Location: Kitchener – Ontario
Category: IT/Tech, Customer Service/HelpDesk
Location:
Kitchener-Waterloo Region and Southwestern Ontario Non-
work-from-home
position. A driver’s license is required to travel to clients.
About Reis Informatica Inc.
Informatica Inc. is a
forward-thinking
Managed Services Provider (MSP), revolutionizing IT into a strategic, secure business asset. Our international presence, with offices in Lisbon and Malaysia, empowers us to provide unparalleled IT support and solutions. We are excited to welcome a new Senior Technical Support Representative to our dedicated team in the Waterloo Region and Southwestern Ontario.
The Role:
As a Senior IT Technician, you will play a pivotal role in delivering high-level technical support to our clients. This position is ideal for someone who thrives in a
fast-paced environment
, enjoys being busy, and has a passion for working with a wide range of technologies.
Key Responsibilities:
Perform Microsoft 365 email migrations.
Provide expert-level support in Microsoft 365, Azure environments, Windows Server, and Workstation Operating Systems.
Utilize in-depth knowledge of TCP/IP and networking/application protocols (e.g., DHCP, DNS, SMTP, SFTP, SSH).Manage Active Directory, Azure DS (Entra), MFA technologies, and Certificates.
Offer proficient service and support for Apple Macintosh computers.
Demonstrate expertise with Routers, Switches, Firewalls, and Wireless technologies.
VMWare, Hyper-V and other virtualization technologies is a must
Requirements:
Proven experience in a similar role, ideally in an MSP environment.
At least 9 years of experience in IT technical support
Ability to
multitask and manage a your workload efficiently.
A passion for technology and a commitment to staying informed about the latest IT advancements.
Excellent
communication skills
, with a strong focus on
client satisfaction
.
What We Offer:
A
competitive salary
and
comprehensive benefits
.
Paid Time Off
program and educational
advancement
opportunities.
A
dynamic
and
inclusive work culture
that promotes
innovation
and
collaboration
.
Our Culture:
At Reis Informatica Inc., we are committed to fostering an environment that encourages
innovation
,
collaboration
, and
continuous learning
. We value
diversity
and believe in empowering each team member to contribute significantly to our collective success.
Additional Information:
This role is centered on our Service Desk team, focusing on providing high-level technical support rather than project work. It’s perfect for someone who enjoys a lively environment and the challenges that come with varied technological tasks.
