Overview
Information Technology Delivery Manager Jobs in Toronto, Ontario, Canada at SPECTRAFORCE
Title: Information Technology Delivery Manager
Company: SPECTRAFORCE
Location: Toronto, Ontario, Canada
Title: Senior Specialist-IC Business IT Integration
Duration: 12+ months Contract
Location: Toronto, ON (Hybrid, 2 days onsite)
Responsibilities:
- Serves as an advisor and partner between the business/group and T&O to define & document technology requirements for a business/group.
- Provides subject matter expertise for all IT systems related initiatives.
- Manages initiatives, supports and delivers on operational goals.
- Provides strategic input into business decisions as a trusted advisor.
- Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.
- Acts as a subject matter expert on relevant regulations and policies.
- May network with industry contacts to gain competitive insights and best practices.
- Identifies emerging issues and trends to inform decision-making.
- Influences and negotiates to achieve business objectives.
- Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.
- Develops the business case by identifying needs, analysing potential options and assessing expected return on investment.
- Determines priorities, current, planned initiatives, and support requirements related to strategic management of the business/group in partnership with the business/group.
- Conducts independent analysis and assessment to resolve strategic issues.
- Acts as the prime subject matter expert for internal/external stakeholders.
- Acts as the primary liaison between the business and Technology & Operations.
- Ensures alignment between stakeholders.
- Builds effective relationships with internal/external stakeholders.
- Defines business requirements for analytics & reporting to ensure data insights inform business decision making.
- Develops and applies the framework for databases; oversees database management in adherence with data governance standards.
- Leads new development, integration, and enhancement of IT systems and technology, including critical applications.
- Monitors and tracks performance, and addresses any issues.
- Designs and produces regular and ad-hoc reports, and dashboards.
- Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
- Leads the development of the communication strategy focusing on positively influencing or changing behaviour.
- Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
- Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
- Leads the successful implementation and sustainment of all approved IT strategic/change initiatives.
- Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder technology needs.
- Provides advice and guidance to assigned business/group on implementation of technology solutions.
- Supports business in production support, system enhancements, product upgrades and development.
- Provides expertise to establish key business initiatives/priorities to support & sustain the strategic direction.
- Supports the IT transformation agenda and ensures business & technology needs align.
- Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
- Tracks metrics and milestones, makes recommendations for resolution and escalates as appropriate when issues arise.
- Supports development and execution of strategic initiatives in collaboration with internal and external stakeholders.
- Builds effective relationships with internal/external stakeholders.
- May network with industry contacts to gather and identify competitive insights and best practices.
- Executes work to deliver timely, accurate, and efficient service.
- Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
- Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
- Implements changes in response to shifting trends.
- Broader work or accountabilities may be assigned as needed.
Qualifications:
- Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
- Seasoned professional with a combination of education, experience and industry knowledge.
- Verbal & written communication skills – In-depth / Expert.
- Analytical and problem solving skills – In-depth / Expert.
- Influence skills – In-depth / Expert.
- Collaboration & team skills; with a focus on cross-group collaboration – In-depth / Expert.
- Able to manage ambiguity.
- Data driven decision making – In-depth / Expert.
