Overview
information clerk – customer service Jobs in Thunder Bay at St John Ambulance
- Work Term: Seasonal
- Work Language: English
- Hours: 35 hours per week
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 1 year to less than 2 years
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Work setting
- Urban area
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Tasks - Act as spokesperson for an organization
- Advise clients on advertising or sales promotion strategies
- Answer written and oral inquiries
- Assist in the preparation of brochures, reports, newsletters and other material
- Address customers’ complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Perform general office duties
- Receive payments
- Sell merchandise
- Explain procedures, risks and benefits to clients
- Administrative and office activities
- Answer clients’ inquiries and provide information
- Consult with clients after sale to provide ongoing support
- May perform a variety of office management and clerical duties
- Enter data according to specified format
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Computer and technology knowledge - Database software
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- MS Office
- Social Media
- Electronic mail
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Area of work experience - Community service organization
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Area of specialization - Audio/audio-visual
- Project management
- Communications
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Security and safety - Vulnerable sector check
- Reference required
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Transportation/travel information - Own transportation
- Own vehicle
- Valid driver’s licence
- Public transportation is available
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Work conditions and physical capabilities - Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
- Hand-eye co-ordination
- Repetitive tasks
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Personal suitability - Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Ability to multitask
- Dependability
- Honesty
- Quick learner
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Screening questions - Are you available to start on the date listed in the job posting?
- Are you currently a student?
- Do you have experience working in this field?
- Do you meet the language requirements listed in the job posting for the position (English or French)?
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Employment terms options - Day
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Other benefits - Free parking available
- Learning/training paid by employer
Title: information clerk – customer service
Company: St John Ambulance
Location: Thunder Bay
