Overview
Indigo Customer Experience Leader Jobs in Ottawa, Canada at Indigo-Books-
Title: Indigo Customer Experience Leader
Company: Indigo-Books-
Location: Ottawa, Canada
Category:
Shape the future of retail as a Customer Experience Leader with Indigo. This full-time position focuses on enhancing omni-channel operations while leading a dedicated customer service team.
Join Indigo’s Retail Operations team and make a significant impact on customer satisfaction. This role emphasizes leading and inspiring a team to deliver exceptional service and advocating for customer needs in every decision. Your focus will also encompass managing inventory operations and supporting digital engagement initiatives, making technology work seamlessly for staff and shoppers.
Key Responsibilities:
• Provide ongoing coaching and feedback to Customer Experience Representatives
• Advocate for customers by enhancing service delivery
• Implement omni-sales strategies to boost profitability
• Manage inventory processes for optimal customer experience
• Champion community events and marketing initiatives
Requirements:
• 1-2 years of operations or customer service experience
• Strong leadership and team development skills
• Knowledge of safety standards in retail
• Flexibility for evening and weekend shifts
• Bilingualism in French and English (for Québec)
Lead the charge in providing outstanding customer experiences at Indigo while supporting an engaging team environment.
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