Overview
Independent Customer Service Jobs in Toronto, Canada at Warner Music Group
Title: Independent Customer Service
Company: Warner Music Group
Location: Toronto, Canada
Category:
Position: Independent Contract Customer Service
Join our team as an Independent Contract Customer Service Representative in Toronto, where you will play a crucial role in supporting our customers and internal teams. This position focuses on enhancing customer satisfaction by efficiently managing orders and inquiries.
In your role, you will work closely with the Director of Sales, processing orders and updating catalogs while ensuring timely communication with distribution and freight partners. You will provide customer support to both D2C/Shopify consumers and internal staff, making it vital to possess strong multitasking and time management skills.
Key Responsibilities:
• Provide comprehensive customer service support
• Process and manage manual and electronic orders
• Liaise with distribution for shipment tracking
• Update pricing and product status in the catalog
• Assist with various administrative tasks as needed
Requirements:
• Minimum 2–3 years in customer service or order entry
• Strong MS Office proficiency required
• Excellent communications and organizational skills
• Ability to work independently and collaboratively
• Basic digital music service knowledge is a plus
Utilize your customer service skills effectively in this engaging Toronto position.
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