Implementation Consultant

Overview

Implementation Consultant Jobs in Toronto, Canada at Deliverect

Title: Implementation Consultant

Company: Deliverect

Location: Toronto, Canada

Category:

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.

Deliverect

As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all the while being a part of something larger than themselves.

Department Focus:

Enter the Implementation and Consultation team at Deliverect—a key group of seasoned professionals steadfastly committed to propelling enterprise businesses to unparalleled success. We craft technical plans that seamlessly integrate our products with our client’s operations. The result? Streamlined processes, reduced errors, and elevated operational efficiency, all contributing to our clients achieving their ambitious business goals.

Our approach is not just technical; it’s holistic. From project management to technical expertise and continuous improvement, we ensure quality and mitigate risks at every turn. Hand-in-hand with our customers, we delve into their unique requirements, tailoring our services to meet their needs. Ongoing support and customisation are not just offerings—they’re the foundations of our commitment to ensuring users get the absolute most out of our products.

Impact:

As an Implementation Consultant at Deliverect, you will be the driving force behind the successful onboarding and integration of our platform for mid-market and enterprise clients. Your ability to seamlessly guide clients through the implementation process will play a crucial role in their long-term success with our product. By leveraging your technical expertise and project management skills, you will ensure that our customers experience the full value of Deliverect’s platform from day one.

Your work will have a direct impact on customer satisfaction, retention, and the overall growth of our business as we continue to expand in the dynamic B2B SaaS space.

Key Highlights:

** Customer Champion: Drive successful platform adoption for mid-market and enterprise clients, ensuring they achieve their goals through seamless implementation.

** Technical Expertise: Leverage in-depth knowledge of APIs, integrations, and POS systems to customize the platform and meet unique client requirements.

** Project Management: Lead and manage implementation projects from start to finish, ensuring timely delivery and exceptional client experiences.

** Continuous Improvement: Contribute to process improvements by providing feedback that helps enhance Deliverect’s platform and implementation workflows.

Role Details:

Fluency in English is required, with strong written and verbal communication skills being essential.

French language skills would be considered a strong asset.

This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our Toronto office and 2 days from the comfort of your home.

The expected annual base salary for this role is between $65,000 CAD and $75,000 CAD plus applicable performance based bonuses.

This position is for an existing vacancy.

A Typical Day:

Lead multiple implementation projects, managing timelines and client expectations. Collaborate with Sales, Customer Success, and Engineering teams to ensure successful project delivery.

Configure the Deliverect platform to meet client-specific needs, including integrating POS systems, online ordering platforms, and third-party applications. Use tools like Postman for API testing and troubleshooting.

Conduct training sessions for clients and partners, ensuring they have the knowledge and tools needed to effectively use the platform. Provide hands-on support during and…