Overview
ILSC Student Services Officer, ILSC HELLO Jobs in Remote at ILSC Education Group
Full job description
Job title: Student Services Officer, ILSC HELLO
Location: Remote (based in BC, Ontario or Quebec)
Overview of role
ILSC Language Schools (Canada, Australia, India, and Online) are amongst the largest and fastest-growing language schools in the world, known for the quality, rigor and variety of programs that are tailored to best meet international student needs and interests. The ILSC HELLO Student Services Officer supports the Student Services Manager in ensuring the ILSC mission of a transformative learning and living environment for students and staff is consistently upheld at the online college. Working closely with the Academic Director, Online Programs, the Student Services Officer is responsible for all aspects of student administration and back-end support. The Student Services Team works closely with the Academic and Pathways Teams to support the enrolment needs of current, prospective, and former students.
Job Duties
The duties of this position include, but are not limited to:
Ensuring the smooth delivery of and consistent outcomes for academic administrative operations
Communicating effectively with students
Helping students with questions and problems and/or leading them to the correct department
Supporting agents by answering calls, responding to questions about current student status and providing course information
Managing student placements in the SMS and LMS within operational constraints and preparing for new student intakes
Programming Odyssey (SMS) across all campuses with session programs, courses, and classes
Ensuring standardized coding for all classes (in agreement with all campuses and IT requirements)
Facilitating student extensions
Liaising with the Academic and Pathways Teams for consultation on specific cases
Supporting online and local teams with the weekly orientation process for new students (including pre-arrival checks and communication, Day One Orientation, and late-comer follow-up)
Generating and distributing weekly student intake reports with starters/returners
Ensuring all relevant student information is accurately stored in the system (e.g., intake tests (PROLAs), enrolment documentation, special notes)
Supporting students online by advising on aspects such as cultural acclimatization and general academic issues
Actioning student requests sent through e-Services or redirecting to appropriate teams
Supporting the Academic and Pathways Teams with Attendance Reports, Progress Reports, Warning Letters, and ITRs processes
Issuing Academic Enrolment Letters as requested
Continually reviewing and improving processes and procedures, including embracing innovation from both internal and external sources
Keeping up to date with industry trends and sector shifts and innovations
Collaborating with ILSC Group’s national and global leadership teams as appropriate
With the Academic Director and other management team members, developing and delivering on the college’s directions, plans and KPIs
Liaising with and supporting other departments within ILSC Education Group, in mutual support of the school functions, including, but not exclusively, advisors, registrars, accommodation and sales
Assisting the Academic and Pathways Teams with other assigned tasks
Other related duties or projects as determined by the Academic Director, Online Programs
Facilitating financial intervention and problem-solving when required
Assisting…
Title: ILSC Student Services Officer, ILSC HELLO
Company: ILSC Education Group
Location: Remote
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