Overview
Hybrid Project Manager for Customer Operations Jobs in Toronto, Canada at MOBI
Title: Hybrid Project Manager for Customer Operations
Company: MOBI
Location: Toronto, Canada
Category:
Join MOBI as a Customer Operations Project Manager and transform customer interactions in a hybrid role located in Toronto. Own the post-sale lifecycle, delivering high-impact implementations and customer support.
This position is pivotal, where you’ll manage approximately four implementations monthly, fostering long-term customer relationships while ensuring the highest standards of service. You’ll run onboarding processes while collaborating with support and engineering teams to expedite resolutions and maintain operational flow, backed by thorough documentation and project oversight.
Key Responsibilities:
• Spearhead end-to-end onboarding and implementation
• Align internal stakeholders to meet project timelines
• Proactively manage customer inquiries and technical issues
• Drive successful renewal and expansion initiatives
• Keep Hub Spot and relevant documentation meticulously organized
Requirements:
• 3+ years in roles such as project management or customer success
• Proven client leadership and multi-project management skills
• An eye for detail in technical troubleshooting
• Familiarity with Hub Spot and data management tools
• Comfortable working in a hybrid setting
Lead customer journeys with precision and passion at MOBI, where your skills can shine.
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