Overview
Hotel Guest Services Attendant (Winter) Jobs in Fernie at Resorts of the Canadian Rockies
Lizard Creek Lodge is looking to fill the position of Guest Service Attendant, serving Lizard Creek Lodge at Fernie Alpine Resort. Reporting to the Front Desk Manager, the ideal candidate will have both professionalism and strong interpersonal skills, an excellent communicator and thorough understanding of smart guest relations. Some of the responsibilities of the position include, but are not limited to:
You Will:
Ensure a comfortable and friendly atmosphere for both guests and staff
Assist and upsell guests at every opportunity
Complete hotel reservations, maintaining hotel booking and cancellation policies
Complete guest check-in & check-out process
Answer phones and transfer calls
Assist guests in a polite and timely manner regarding all hotel and resort services
Complete payment transactions, balance end of day systems
Compile and check daily record sheets and guest accounts
Coordinate room status updates with the housekeeping department – check outs, late checkouts, early check-ins, special requests, and day use rooms
Be responsible for mail and message coordination, postage, shipping and receiving
Abide by hotel policies, employee handbook guidelines and Safety Management Program
Perform miscellaneous other tasks as requested by management
You Have:
Excellent communication and interpersonal skills
Good computer skills
Knowledge of handling cash/payment transactions
Previous experience in a similar role (preferred)
Offering full-time hours, requiring flexibility to meet varying business demands. RCR offers industry-competitive compensation and benefits in a great working environment. We are an equal-opportunity employer and look forward to hearing from all qualified applicants. We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.
Title: Hotel Guest Services Attendant (Winter)
Company: Resorts of the Canadian Rockies
Location: Fernie
