Overview
Hotel Concierge Jobs in Fernie at Resorts of the Canadian Rockies
Do you enjoy outdoor adventure? How about meeting like-minded individuals who share a passion for mountain culture? Does a free season pass sound like a good perk to you? If you answered yes to any of these questions, Resorts of the Canadian Rockies is the place you want to work.
We are looking to fill the position of Hotel Concierge at Fernie Alpine Resort. You smile and warmly greet our guests as their first point of contact at resort; nothing is too much trouble for you. You prioritize guest experience and teamwork. The ideal candidate will display professionalism, possess strong interpersonal and communication skills, is able to work independently with a focus on accuracy and a commitment to providing exceptional guest experiences. Come join our team and enjoy perks such as discounts on lodging and lessons, endless ski/snowboard privileges, employee events, food and beverage discounts, and much much more!
You Will:
Ensure a safe, comfortable and friendly atmosphere for both guests and staff
Ensure a comfortable and friendly atmosphere for both guests and staff
Seek out and act upon opportunities to assist guests
Complete hotel reservations, maintaining hotel booking and cancellation policies
Complete guest check-in & check-out processes
Respond to guest communication and transfer calls
Assist guests in a polite and timely manner regarding all hotel and resort services
Review daily Front Office operations including guest accounts and hotel financials
Perform the day end process for the hotel and set up the following day
Identify and communicate opportunities to create exceptional guest experiences
Know and adhere to the policies, rules and protocols outlined in the Resorts of the Canadian Rockies Employee Handbook
Know and follow all safe work procedures included in the Safety Management Program
Know and comply with all expectations of the Injury Management/Return-to-Work Programs
Perform other tasks and duties that are applicable
You Have:
Excellent communication and interpersonal skills
Strong computer skills
Previous experience in a similar role preferred
Flexible working hours – (Weekends, Evenings, and Night Audit Shifts)
Whether it’s the mountain culture, historic downtown Fernie, or just a love for skiing or boarding, Fernie Alpine Resort is the place to be. We are an equal-opportunity employer and look forward to hearing from all qualified applicants. We thank all applicants for their interest in Resorts of the Canadian Rockies; however, only those candidates selected for an interview will be contacted. If you are interested in the position, please apply online with your resume and cover letter. Experience the Ultimate.
Title: Hotel Concierge
Company: Resorts of the Canadian Rockies
Location: Fernie
