Overview
Hospitality Worker Dining Services – Casual Jobs in Calgary at Covenant Care
Evanston Summit Hospitality Worker Dining Services – Casual
(10.45am – 6.45pm – On call)
About the Organization:
Is contributing to a mission driven organization important to you? Do you prefer to be a part of an organization that takes its mission as the basis for all decision making? The mission of Covenant Living is to “continue the healing ministry of Jesus by serving with compassion, upholding the sacredness of life in all stages, and caring for the whole person – body, mind and soul.”
In fulfillment of this mission, Covenant Living actively participates in advancing the Covenant Strategic Plan that aspires to:
- Serve – we will strengthen our mission and live our values to meet the needs of those we serve through excellence in care, an engaged team, and wise use of our resources;
- Transform and Grow – We will transform the health system and grow through integration, innovation, and shared learnings to respond to the strengths and needs of our communities, especially those most vulnerable;
- And Contribute – we will leverage our legacy to maximize the strategic contribution of Catholic health care.
Covenant Living is a non-profit partner in Alberta’s integrated health system serving seniors of all faiths and backgrounds. We are committed to innovative approaches to support seniors in a caring community where they can thrive.
Covenant Living is an organization that takes its mission to the heart of everything it does.
We believe that this is what makes our organization stand out in our approach. Our Employees are the key to how our residents feel about their home. You have the ability to be a part of influencing the lives of all those that reside in our environments and to help create a caring and compassionate environment.
Position Summary:
Reporting to the Hospitality Supervisor, the Hospitality Worker – Dining Services is primarily responsible for duties related to (but not limited to) the serving of all menu items to our residents, maintenance of unit specific product inventory levels, washing dishes, setting, clearing, cleaning, and sanitizing of resident dining and service areas, sanitation of food delivery tools and equipment with a clear focus on resident satisfaction. A clear understanding and practice of safe food handling and sanitation practices is required.
Evanston Summit food services department provides exceptional variety and service through continued improvement and a focus on resident-centered service. The Hospitality Worker – Dining Services contributes to the team in a confidant and enthusiastic manner, creating a culture in the building in which residents will feel respected, valued and cared about and part of a community, and where the best efforts and trust of the staff is drawn out to create high levels of satisfaction and contentment.
This position will:
- Model the organization’s mission, vision, and values, consistently representing Covenant professionally and positively
- Collaborate effectively as a professional team player, supporting the achievement of Covenant’s Mission, Vision and Values
KEY RESPONSIBILITIES
Dining Experience
- Regularly shows a friendly presence in the dining room to welcome comments and suggestions about the food and dining experience to ensure maximum resident satisfaction and efficiency
- Performance of resident meal service delivery with the support of the food service team
- Attentive care and consideration of resident, staff and visitors requests
- Prepares tables in dining areas before mealtimes with items such as napkins, placemats, utensils, condiments, and beverages
- Clearing and cleaning of resident dining tables and chairs and service areas
- Operates dishwashing machine, stacks clean dishes and utensils, sets, clears and cleans dining tables
- Operates dispensing machines and other related equipment
- Performs cleaning tasks such as sweeping and damp mopping floors; sanitizing counter tops, sinks, machines and equipment; spot washing walls and splash areas; removing and disposing of trash
- Replenishes beverage containers in refrigerator; tidies kitchenette and replenishes supplies; re-stocks refrigerator; drains and resets coffee urns
- Ensures that high standards of sanitation, cleanliness and safety are maintained throughout the kitchen and food and beverage service areas at all times
- Assists in implementing special and marketing events (chef’s table, special dinners, theme events, happy hour)
Administrative
- Performs related clerical duties such as collating orders for the next day, coordinating with concierge regarding tray service / meal pick-up, residents in the hospital/away, and guest reservations and documenting information on menu cards
- Inventory and replenishment of unit specific supplies
- Completes all temperature logs
- Ensures all Covenant Living policies are adhered to
- Ensures effective team communication within the residence, logs any concerns regarding resident behavior in an incident report
- Maintains effective and oral and written communication and good human relations with residents, families and staff of other departments, using appropriate lines of communication
- Ensures that high standards of customer service, sanitation, cleanliness and safety are maintained throughout the dining room, Country Kitchen and Bistro service areas at all times
- Respond to ongoing priorities within the site
- Participates in quality improvement initiatives
- Other duties As assigned or required by the Executive Chef/Manager, Hospitality Supervisor or Site Manager, will perform other duties as required
Qualifications:
- Completion of Grade 10 or equivalent
- Clear Criminal Record and Vulnerable Sector Check
- Food Safety Certificate would be an advantage
- WHMIS Certificate (or willing to obtain)
- 1-3-years’ experience in a similar role preferred
- Experience in a Retirement Living setting preferred
- Proficient in both written and spoken English.
- Understanding and proven ability of basic mathematical calculations.
- Ability to communicate effectively with residents, families and co-workers.
- Must have the manual dexterity required for handling equipment and supplies
- In addition, incumbent must be flexible and adapt easily to changes in schedule, work assignments and environment. Must be willing and capable of working in a fast-paced environment.
Special Knowledge/Skills:
- Knowledge of the dietary needs of older persons
- Ability to model teamwork and excellence in customer service
- Work in an environment where there are many distractions and attention is needed on numerous issues at a time
- Able to handle stressful situations with empathy, demonstrate respect for others using tact, courtesy and diplomacy
- Ability to work with limited supervision and show initiative
- Constantly seeks to improve, streamline and ensure continuous quality improvement for residents and tenants
- Ability to maintain good working relations with staff, public and outside agencies
- Good organizational, interpersonal, problem solving, time management and communication skills
- Proficient in handling multiple priorities and adapting quickly to an ever-changing environment
- Flexibility with changes in the organization and maintain a positive outlook
- This position requires the ability to multi-task
- Additional work hours may be required
- Reacts to schedule changes in a timely manner
Physical Requirements
- Frequently lift up to 50 pounds
- Bending, stooping on a regular basis
- Walk, stretch and stand on a variety of surfaces for at least 6 hours per day
- Push and/or pull wheeled equipment up to 50 pounds
PLEASE NOTE:
Covenant Living offers a comprehensive compensation and benefits package
All employees new to Covenant Living must provide a criminal record check not older than 3 months ahead of your commencement date. Not having your CRC will delay your ability to commence employment. Covenant Living is committed to an inclusive work environment and encourages all qualified individuals to apply. We thank you in advance for applying with Covenant Living.
Only those candidates selected for an interview will be contacted.
Title: Hospitality Worker Dining Services – Casual
Company: Covenant Care
Location: Calgary
