Overview
Help Desk Level 1, Information Technology (IT) Jobs in Pembroke, ON at Pembroke Regional Hospital
Full job description
Job Number:
J0324-0004
Job Title:
Help Desk Level 1, Information Technology (IT)
Job Type:
Permanent Full Time
Job Category:
Information Technology (IT)
# of Open Positions:
1
Department:
Information Technology (IT)
Union Group:
CUPE
Date Posted:
March 12, 2024
Closing Date:
March 26, 2024
Salary:
$27.70 – $28.86/Hour
Job Level:
3
Hours/week:
37.5
Shift(s):
Monday to Friday, Days
FTE:
1
Site:
Main Hospital
Travel Required:
Some
Internal ID:
P-48-24
The Helpdesk Level 1 position would be responsible for providing first level support to PRH users. This will include desktop, printers, VOIP phones and application support. This role will be focused on facilitating the resolution of technical issues clients are experiencing in a prompt and effective manner. The Helpdesk team will also be involved in creating and maintaining documentation for the knowledge base.
Pembroke Regional Hospital serves the diverse health care needs of residents of Pembroke and the surrounding communities. In accordance with our mission, vision and values, and following catholic tradition we strive to provide safe, quality care in a compassionate and caring setting. We respect the rights of our patients to be treated with dignity and respect, and believe that patients are an integral part of the health care team. As leaders in health care delivery, we are committed to life long learning, continuous improvement and healthy living.
REQUIREMENTS:
Two-year Community College diploma in Computer Technology or equivalent
Over six (6) months of relevant and recent experience
Orientation will be provided
Strong customer service and interpersonal skills
Ability to work independently and as a team
Ability to work on projects and meet appropriate deadlines
Excellent organizational skills
Excellent communication and interpersonal skills
Ability to multi-task and prioritize existing and new service requests
Embodies the LEAN ideology by actively and continually seeking opportunities for continuous improvement
Must have demonstrated ability to meet the attendance standards of the Hospital
Bilingualism preferred (French/English)
Pembroke Regional Hospital values diversity and is an equal opportunity employer. We offer an inclusive work environment and encourage applications from all qualified individuals. If you require accommodation during the recruitment process please contact the Human Resources Assistant at [email protected]. We thank all candidates for their interests; however, only those selected for an interview will be contacted. This position, if unionized, and any appointments are subject to the terms and conditions of the Union group’s Collective Agreement.
Title: Help Desk Level 1, Information Technology (IT)
Company: Pembroke Regional Hospital
Location: Pembroke, ON
Category:
