Overview
Help Desk Analyst; RCMP Project Jobs in Utopia, Canada at University of Regina
Title: Help Desk Analyst; RCMP Project
Company: University of Regina
Location: Utopia, Canada
Category:
Position: Help Desk Analyst (RCMP Project )
Join our dedicated team working on the Mental Health Monitoring project, contributing to ground-breaking research in support of the well-being of trauma exposed professionals. We’re seeking a Help Desk Analyst to be an integral part of this impactful initiative.
Reporting to the Operations Manager, the Help Desk Analyst plays a crucial role in providing technical support to project participants, study clinicians, and administrators involved in the Mental Health Monitoring project. The role involves diagnosing system issues, determining effective resolutions, and ensuring confidentiality while liaising with third‑party suppliers and management levels.
What You’ll Do:
- System Diagnostics – Diagnose system issues affecting program participants and stakeholders.
- Problem Solver – Resolve issues promptly and efficiently or upscale complex issues as needed.
- Confidentiality Protection – Ensure the confidentiality of all participants’ data and interactions.
- Communication Extraordinaire – Handle multiple incoming phone calls, deciding on immediate issue resolution or escalation. Interact effectively with the help desk/support personnel of third‑party suppliers.
- Plus More – Be ready to take on additional related tasks as assigned; your role is dynamic and essential to our success.
Why Join Us?
- Meaningful Impact – Your work directly contributes to creating a better environment for students, faculty, and staff by assisting the University in connecting to communities and securing their support.
- Work‑Life Balance – We value your well‑being and know your personal life is most important.
- Dynamic and Inclusive Workplace – We value diversity and inclusivity. You’ll be part of a team that celebrates different perspectives, backgrounds, and experiences, making every day an opportunity for personal growth.
- Innovation Culture – We encourage fresh ideas and innovative thinking.
- Competitive Compensation – We offer competitive compensation package and benefits to reward your talent, including Health/Dental/Vision Benefits, flexible spending account, pension plan, and much more.
Position Requirements
- Successful completion of both Grade 12 and a relevant technical certificate combined.
- An equivalent combination of education and training may be considered.
Ideal Candidates Will Possess the Following Assets:
- Skill in French Bilingual (Level
B).
- Possession of a Help Desk International (HDI) certificate as a Helpdesk Analyst or Support Centre Analyst.
Skills That Will Ensure Your Success in this Role:
- Mobile devices and data transfer methods.
- Providing technical support over the phone.
- Escalation to multiple vendors for resolution of incidents.
- Good judgement in enforcing regulations, policies and procedures while maintaining confidentiality.
- Ability to deal courteously and effectively with students, faculty, staff and the general public and co‑workers, and to work harmoniously within a team environment.
- Ability to understand and execute oral and written instruction effectively.
- Ability to communicate effectively, both orally and in writing, with research staff, participants, and technical vendors.
- Demonstrated proficiency and experience working with Microsoft Office software, specifically Word, Excel and Outlook.
- Ability to work with limited supervision.
- Ability to organize multiple tasks, while maintaining accuracy and attention to detail, and meet deadlines.
- Ability to deliver excellent customer service.
- Ability to establish and maintain safe work practices.
- Ability to understand and follow safety procedures.
- Ability to respond to unusual, stressful, and sensitive situations in a calm, logical fashion.
- Ability to develop and maintain record‑keeping systems and procedures.
- May be required to receive and maintain Enhanced Reliability security clearance status.
Physical DemandsCompensation & Work Hours
Pay Grade: CUPE Phase 5 – Salary Range $54,691.00 – $73,837.40
Work Hours:
Typically Monday–Friday, 8:15 am – 4:30 pm. Evenings and weekend work is required and scheduled alternately with another Help Desk Analyst.
Duration:
March 31, 2027 (term/temporary with possibility of extension or becoming permanent). Status:
Term.
Work Hours:
Full Time. Status:
Full Time (Preference).
Diversity Statement
The University of Regina is committed to an inclusive workplace that reflects the richness of the community that we serve. The University welcomes applications from all qualified individuals, including individuals within the University’s employment equity categories of women, persons with disabilities, members of visible minorities, Indigenous persons, individuals of diverse gender and sexual orientation and all groups protected by The Saskatchewan Human Rights Code, 2018.
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