Overview
Guest Services Supervisor (full-time) Jobs in Windsor at CLUB RIVERSIDE
Position Summary:
The Guest Services Supervisor is responsible for creating a positive work environment while maximizing hotel occupancy and rate, and maintaining high customer service standards.
Specific Duties & Responsibilities:
- Ensures superior & efficient customer service levels are maintained by the front office team;
- Manages day-to-day business requirements of operation & focuses on future business levels to ensure staffing levels are optimized at peak periods;
- Ensures all guest issues are dealt with in a professional & timely manner;
- Ensures a safe & working environment is maintained at all times;
- Maintaining a favourable working relationship with all other departments to foster and promote a cooperative & harmonious working environment;
- Promotes & encourages inter-departmental cooperation & communication to ensure overall guest satisfaction is at an optimum;
- Effectively manages labor costs & departmental productivity results to budget meanwhile providing the utmost in guest service & experience;
- Participates in departmental meetings & outside hotel events when required;
- Develops strong relations with other departments to ensure high level of customer satisfaction & is able to manage the individuals within those departments in the absence of the department manager;
- Assists with recruiting process; interviews, selection & training team members;
- Ensures front office team members are well trained & prepared with sufficient supplies to do their jobs successfully;
- Completes front office administration (i.e. payroll, scheduling, etc.), documentation and reports as required;
- Prepare budgets & monitor revenues and expenses;
- Perform Guest Services Representative duties as required including checking in and out of guests, switchboard and reservation duties & responsibilities;
- Ensures all company standards, policies and procedures are maintained;
- Oversee emergency situations and ensure all emergency & evacuation procedures are followed to ensure guest & employee safety;
- Perform all Manager on Duty tasks & responsibilities;
- Perform any other job-related duties assigned by the General Manager.
Job Requirements:
- University degree or college diploma in hotel management is required;
- Minimum of 2 years supervisory experience in Front Office;
- Current First Aid & CPR;
- Highly organized, with the ability to be flexible and work well under pressure;
- Knowledge of Opera, Micros and Microsoft Office is an asset;
- Required to work a flexible schedule, including weekends, evenings & holidays wherever required;
- Strong leadership, interpersonal & communication skills;
- Excellent listening & guest service skills;
- Excellent time management skills;
- Proven ability to lead & motivate colleagues.
Please send your resume along with a cover letter. We thank all applicants for their interest, however only those candidates selected for an interview will be contacted. No phone calls please.
Best Western Plus welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Job Type: Full-time
Pay: $40,000.00-$44,000.00 per year
Benefits:
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Flexible language requirement:
- French not required
Work Location: In person
Title: Guest Services Supervisor (full-time)
Company: CLUB RIVERSIDE
Location: Windsor
