Overview
Guest Services Supervisor Jobs in Tofino, British Columbia, Canada at Long Beach Lodge Resort
Title: Guest Services Supervisor
Company: Long Beach Lodge Resort
Location: Tofino, British Columbia, Canada
About Long Beach Lodge Resort
Great guest experiences start with a great team, and we offer a supportive, inspiring environment where you can thrive and be part of something memorable. We offer competitive wages, great benefits and room to grow, all in the stunning surfside setting of Cox Bay.
Why You’ll Love Working Here
- Health and dental benefits for full-time team members
- Discounted room rates for you, your family and friends
- Surf perks including staff lessons and gear access
- Dining and beverage discounts across our venues
- Complimentary weekly team lunch
- Monthly recognition and appreciation events
- Fun staff events and a welcoming team culture
About the Role
As an Guest Services Supervisor at Long Beach Lodge Resort, you will lead and inspire our Guest Services Team, ensuring exceptional service and seamless operations that reflect our standard as Tofino’s premier accommodation. You will assist in managing daily front office activities, mentor team members, support the Guest Services Manager with administrative tasks, and coordinate with all departments to create memorable, personalized guest experiences. Through your leadership, problem-solving, and enthusiasm, you will help foster a welcoming environment where both guests and staff feel valued and supported.
Summary Of Responsibilities (in addition to general Guest Services Agent duties)
- Respond immediately and tactfully to guest concerns and complaints.
- Promote appropriate communication and manners between the Guest Services staff and guests of the Long Beach Lodge.
- Communicate effectively with the Guest Services staff and ensure effective communication between all other departments and Guest Services.
- Promote a professional team environment.
- Help designate special projects to members of the Guest Services Team.
- Responsibility of Guest Services Staff incentives.
- In the absence of the GSM, AGSM, attend weekly Management and/or Revenue Management meetings.
- Complete knowledge of Cloudbeds PMS, including set-ups, courtesy holds, groups, back office, and master accounts
- Complete knowledge of office equipment including fax/copier, telephones and computers.
- Responsibility of transaction errors; assist in liaising with the Accounting department to ensure all errors are corrected.
- Assisting in the maintenance of the Gift Shop including inventory control and appearance.
- Become familiar with group/wedding itineraries.
- Ensure details, including meeting room service, of incoming and outgoing groups are observed.
- Assist the GSM and Events Coordinator with group/wedding bookings and functions.
- Assist with Guest Services training and orientation in conjunction with the GSM
- Provide guidance, support and supervision to the Guest Services team during day shifts
- Understanding and training in Night Audit procedures to support the Night Audit team
Qualifications
- Minimum 1 year leadership experience in a hotel tourism environment.
- Minimum 1 year experience in room controlling and assignment.
- Experience with using a Property Management Systems (PMS). Experience with Cloudbeds will be considered an asset.
- Passion for delivering exceptional guest experiences.
- Experience in conducting group and in person training sessions will be an asset.
- Strong interpersonal skills with an approachable and motivating leadership style.
- Possess great verbal, non-verbal and written communication skills.
- Able to remain calm and decisive in high-pressure situations.
- Detail-oriented with excellent organizational, administrative, and multitasking skills.
- Reliable, accountable, and confident handling payments and sensitive information.
- Flexible availability for mornings, evenings, weekends, and holidays.
Physical Requirements
- Ability to stand, walk, and be active for up to 10 hours per shift
- Able to lift up to 50 lbs
- Frequent bending, kneeling, lifting, pushing, and pulling
- Comfortable working outdoors in variable weather conditions
- Occasional ascending or descending ladders, stairs and ramps
Staff Housing
Limited staff accommodation may be available on a first-come, first-served basis. Availability is not guaranteed. Shared accommodations include access to kitchen facilities, laundry, and Wi-Fi. Priority may be given to full-time staff or those without local housing options.
Additional Requirements
- Criminal Record Check: Required prior to start date.
- Reference Check: Two professional references will be contacted.
- Driver’s Abstract: Required for roles involving use of company vehicles or driving duties.
- Signed Staff Manual Agreement: required as part of onboarding, confirming understanding of workplace expectations and policies
How to Apply:
Please submit your resume and a short cover letter outlining your interest and availability to the Indeed job link or directly to:
We’re always looking for qualified individuals to join our team in the kitchen, restaurant, housekeeping, surf club, spa and front desk. We look forward to hearing from you!
