Overview
Guest Services Manager Jobs in Fort McMurray – Alberta at COMPASS GROUP CANADA
Title: Guest Services Manager
Company: COMPASS GROUP CANADA
Location: Fort McMurray – Alberta
Category: Management
Position: GUEST SERVICES MANAGER
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global food service and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, atremote worksites and everywhere in between – doing business in Canada and 50+ other countries where you canlearn and grow. Join us now and point your career forward!
Imagine working in a place where thousands of people rely on your team to bring out the best in their day. Join us and know you can make it happen by creating a home away from home for our clients. You can make every day more enjoyable simply by serving a nutritious meal, or ensuring a safe living environment, or creating recreational programs for their down time.
No matter what role you play with us, it will be an important one.
Why work with ESS Support Services?We are a member of Compass Group Canada, the leading food service and support services company. We work with clients in the oil and gas, mining, construction, coastal logging, military and defense sectors. Coverage is asdiverseas offshore oil rigs in the Gulf of Mexico, to coastal logging camps in B.C., to construction camps in the Alberta Oil Sands.
Facilities are located within drill camps, mining camps, construction camps, pipeline camps, oil and gas installations and correctional facilities.
Job Summary
Why work with ESS Support Services?We are a member of Compass Group Canada, the leading food service and support services company. We work with clients in the oil and gas, mining, construction, coastal logging, military and defense sectors. Coverage is asdiverseas offshore oil rigs in the Gulf of Mexico, to coastal logging camps in B.C., to construction camps in the Alberta Oil Sands.
Facilities are located within drill camps, mining camps, construction camps, pipeline camps, oil and gas installations and correctional facilities.
Now, if you were to come on board as aGuest Services Manager
, we’d ask you to do the following for us:
Manage and supervise the front desk staff to ensure smooth operations and provide excellent customer service.
Create and implement front office policies and procedures to ensure efficient and effective operations.
Manage guest reservations, check-ins, and check-outs to ensure timely and accurate processing.
Respond promptly and appropriately to guest inquiries, complaints, and requests to resolve any issues and ensureguest satisfaction.
Maintain accurate andup-to-daterecords, including guest information
Prepare daily reports and analyze data to identify trends and areas for improvement.
Train, coach, and motivate front desk staff to provide excellent customer service.
Responsible for the Front Desk schedule and departmental budget
Responsible for successfully passing monthly client audits
Think you have what it takes to be ourGuest Services Manager
? We’re committed to hiring the best talent for the role. Here’s how we’ll know you will be successful:
Minimum of two years of previous experience in a similar role
Excellentcommunicationand interpersonal skills, both written and verbal
Strongleadershipandproblem-solving skills
Strong…
