Overview
guest services agent – hotel Jobs in Grand Bend at Colonial Hotel & Suites
Work Term: Permanent
Work Language: English
Hours: 20 to 40 hours per week
Education: Secondary (high) school graduation certificate
Experience: Will train
Work setting
Hospitality industry
Hotel, motel, resort
Rural area
Tasks
Investigate complaints and claims
Register arriving guests and assign rooms
Resolve complaints and claims
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Process guests’ departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Contact customers to deliver requested wakeup calls
Perform light housekeeping and cleaning duties
Provide customer service
Transportation/travel information
Own transportation
Own vehicle
Valid driver’s licence
Work conditions and physical capabilities
Attention to detail
Fast-paced environment
Standing for extended periods
Work under pressure
Personal suitability
Client focus
Dependability
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Judgement
Organized
Reliability
Team player
Resourcefulness
Screening questions
Are you available for shift or on-call work?
Are you available for the advertised start date?
Are you currently legally able to work in Canada?
Do you currently reside in proximity to the advertised location?
Do you have previous experience in this field of employment?
Do you have the above-indicated required certifications?
What is the highest level of study you have completed?
What is your current field of study?
What is your current level of study?
Other benefits
Free parking available
Other benefits
Parking available
Title: guest services agent – hotel
Company: Colonial Hotel & Suites
Location: Grand Bend
