Overview
Guest Services Agent Jobs in Ottawa at Days Inn Downtown Ottawa
Job Overview
The Front Desk Agent plays a crucial role in ensuring the smooth operation of the hotel during overnight hours. This position involves balancing financial transactions, providing exceptional guest services, and maintaining a welcoming atmosphere for guests. The ideal candidate will possess strong customer service skills and be comfortable handling front desk responsibilities while working independently during the night shift.
Duties
- Manage front desk operations, including check-ins and check-outs, while providing excellent guest services.
- Address guest inquiries and resolve any issues that arise during the night shift.
- Operate phone systems efficiently, demonstrating strong phone etiquette to assist guests and staff.
- Ensure the lobby and front desk areas are clean and welcoming for guests.
- Collaborate with other departments to ensure a seamless guest experience.
- Provide information about hotel amenities, local attractions, and services to enhance guest satisfaction.
Requirements
- Previous experience in hospitality or hotel environments is an assest.
- Strong customer service skills with a focus on guest satisfaction.
- Familiarity with front desk operations and phone systems.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
- Excellent communication skills and professional demeanor.
- Ability to work independently during night shifts while maintaining attention to detail.
- Knowledge of basic accounting principles is beneficial but not required.
- Flexibility to adapt to changing situations and handle multiple tasks efficiently.
- Flexibility to work various shifts as needed to support 24/7 guest needs
Pay: $19.18 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
Work Location: In person
Title: Guest Services Agent
Company: Days Inn Downtown Ottawa
Location: Ottawa
