Overview
Guest Service Agent- Full Time Jobs in Kelowna, British Columbia at Hampton Inn & Suites by Hilton Kelowna Airport
Title: Guest Service Agent- Full Time
Company: Hampton Inn & Suites by Hilton Kelowna Airport
Location: Kelowna, British Columbia
If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work – we want to hear from you. The Hampton Inn & Suites – Kelowna Airport is currently looking to fill the role of Guest Service Agent.
We are also on a bus route, with a stop just outside of the hotel, and are offering shared staff accommodation. Our complimentary shuttle also picks up our employees from the bus loop at UBCO!
What will you be doing?
Welcome and acknowledge guests
Anticipate and address guests’ service needs
Process all guest check-ins, check-outs, and create new reservations
Secure payment; activate/reissue room keys following hotels policies and procedures
Coordinate with Housekeeping to track room status and guest concerns
Demonstrate knowledge of hotel room categories, room rates, packages, and promotions
Maintain confidentiality of proprietary information
Perform other reasonable job duties as requested by Supervisors and Managers
Available to work varied shifts: days, evenings, weekends and holidays
Other duties as assigned by management
What are we looking for?
High School graduation required
Valid BC Class 5 driver’s license
Previous hotel experience is an asset
Commitment to delivering a high level of customer service
Superhost training is an asset
Good computer skills required
Must be legally eligible to work in Canada without restriction
Perks:
Staff Accommodation
Extended Health and Dental Benefits
Employee and Family Assistance Program
World-wide accommodation and dining discounts with Hilton brands
Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort, Eldorado Marina, and Four Points by Sheraton Kelowna Airport Hotel)
An excellent work environment, with a focus on staff recognition and teambuilding
Room for growth and development
Don’t miss this exciting opportunity to join our Hampton family!
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