Overview
Guest Service Agent / Front Desk Agent Jobs in Banff, AB at Johnston Canyon Lodge & Bungalows
Full job description
Position Overview
We are looking for full-time seasonal Front Desk / Guest Services Agents that will work resourcefully to support the booking operations, promptly answers phone calls and emails, and go above and beyond to provide professional support to guests.
The 2024 season will begin on May 11 and end on October 18.
Perks for you:
We offer subsidized shared staff accommodation (room & meals)
Family & Friends discount at Johnston Canyon Lodge and Bungalows
Company Events
Discount for restaurant meals and gift store items
Commuters benefits
Other financial incentives: tips program and performance bonus
Located in the heart of a wildlife corridor and many hikes around
We believe in working smart & having fun!
Key Responsibility
Greet guests upon arrival and Perform all check-in and check-out procedures
Manage incoming online and phone booking inquiry
Complete guests’ bookings, collect confidentially contact and payment information
Post payments to guest accounts accurately
Respond to clients’ requests /feedbacks in a timely and professional manner
Liaise with the housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Upsell additional facilities and services
Follow opening and closing duties, cash handling polcies, end of the day reconciliation procedures
Provide helpful information about surrounding area and activities to do in Banff – Lake Louise and Bow Valley Parkway
Perform other duties as requested by management
Requirements
Available from May 11 to October 18
Provide your resume and cover letter
Legally eligible to work in Canada
Provide clean criminal records
Staff Accommodation available upon request and availability
Job Types: Full-time, Fixed term contract, Seasonal
Contract length: 5 months
Salary: $17.00-$18.00 per hour
Schedule:
8 hour shift
Holidays
Overtime
Weekends as needed
Supplemental pay types:
Bonus pay
Overtime pay
Tips
Application question(s):
In 2-3 sentences, please describe why you want this position at the Johnston Canyon Lodge & Bungalow.
Experience:
Guest Services: 1 year (required)
Work Location: In person
Expected start date: 2024-05-11
Title: Guest Service Agent / Front Desk Agent
Company: Johnston Canyon Lodge & Bungalows
Location: Banff, AB
Category:
