Overview
Guest Experience Representative Jobs in Vancouver, British Columbia at Vancouver Airport Authority
Title: Guest Experience Representative
Company: Vancouver Airport Authority
Location: Vancouver, British Columbia
YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. The Guest Experience team plays an integral part in delivering an outstanding airport experience, while also ensuring key areas of our airport’s operation are supported. We believe that people travelling at YVR are our guests, not customers or passengers, because we know YVR is a place of welcome and connection. Our Guest Experience team’s purpose is simple: to do our very best for every person we meet.
Position OverviewAre you passionate for service and helping others? Are you a proactive problem-solver who loves working with people? Do you believe we can elevate a traveller’s experience at YVR by going above and beyond their expectations? Do you enjoy a dynamic work environment where no two days are the same?
We have permanent full-time opportunities forGuest Experience Representativesin the Passenger Experience Department to deliver a world-class experience at YVR through exceptional font-line customer service. Successful candidates will provide directional assistance, helping our guests with disabilities, supporting guests at YVR’s connections and arrivals processes, as well as queue management and assisting with lost & found inquires.
These positions are all shift based with assigned daily schedules that range from 6 hours to 10.75 hours with the opportunity to pick up additional shifts. Shift start times are dependent on operational need and include evenings and weekends. The ideal candidate is flexible and available for the shift schedule they are assigned.
Key Responsibilities Include
Proactively engage guests and look for ways to support and assist that will ensure every guest has a remarkable travel experience at YVR
Support all aspects of the passenger journey at YVR including the arrivals, departures and connections processes; advising and directing guests through appropriate airport process when arriving or connecting
Provide support and assistance for people with a disability
Assist the Airport Operations team with wayfinding, queue management and facilitating the efficient flow of guests at the direction of Supervisors, Terminal Duty Officers and/or Airport Operations Managers
Key Qualifications Include
Two to five years’ recent, related experience in customer service supplemented by a high school diploma; or an equivalent combination of training and experience
Exceptional customer service and problem-solving skills
Good understanding of airport operations and/or passenger processes, or has worked in a dynamic, busy operational environment
Excellent interpersonal skills, with experience handling customer concerns in positive and empathetic manner
Strong technological skills including using Microsoft Suite (Teams, Outlook, SharePoint)
Excellent attention to detail related and ability to multi-task in a fast-paced airport environment
Fluency in another language, preferably French, is considered a strong asset
Ability to do shift, and weekend work, with a significant amount of time spend standing and walking is a requirement for this role
This position is open to both Vancouver Airport Authority employees and external applicants. Previous job performance will be taken into consideration for all internal candidates that apply for this position.
Note: Applications are screened accordingly, and shortlisted candidates will be ad…
