Overview
Genesis Concierge Jobs in Toronto, Canada at Downtown AutoGroup
Title: Genesis Concierge
Company: Downtown AutoGroup
Location: Toronto, Canada
Category:
Job Title:
Genesis Concierge & Service BDC Coordinator – Be the Voice of Genesis Downtown!
At the innovative Genesis Downtown Toronto, we’re not just answering phones – we’re creating exceptional guest experiences. Our Genesis Concierge team is the first point of contact for many of our guests, and we’re looking for someone extraordinary to join our team. Take a look at our unique approach and see for yourself!
Why we need you
In a world where first impressions are everything, you’re our secret weapon. Your talent for turning a simple inquiry into an irresistible invitation isn’t just about booking appointments – it’s about creating anticipation, building trust, and setting the stage for lasting relationships. Without your magic touch, we risk being just another dealership lost in the noise. With you, we become the must‑visit destination for anyone exploring the luxury Genesis ownership experience.
You are the crucial first point of contact for our potential guests. Without you, many people might never experience the exceptional service Genesis Downtown Toronto offers. Your communication skills, enthusiasm, and ability to connect are essential in turning inquiries into dealership visits and, ultimately, satisfied, loyal customers.
Here’s what you’ll be doing
As our Genesis Concierge & Service BDC Coordinator, you’ll be the voice of Genesis Downtown Toronto, creating memorable first impressions, turning inquiries into opportunities, and delivering an exceptional, luxury‑grade guest experience. You’ll blend your communication prowess with your passion for automotive excellence, ensuring every interaction leaves our guests eager to visit us in person.
Your days will be filled with:
Guest Hospitality & Welcome
Experience:
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Act as the first point of contact for all guests entering our facility, providing a warm, professional, and personalized welcome that reflects the luxury Genesis brand.
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Anticipate guest needs from the moment they arrive, ensuring every guest feels valued and prioritized.
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Coordinate with the Genesis Ownership(Service) team to ensure a seamless transition from the initial greeting to the start of the service visit.
Customer Engagement & Lead Management:
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Respond promptly to inbound leads via phone, email, chat, and text with professionalism and luxury‑standard enthusiasm.
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Make outbound calls to follow up on service reminders, recalls, and special promotions.
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Schedule service appointments with precision, ensuring accuracy and efficiency.
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Build rapport with guests to understand their unique needs and provide tailored, concierge‑level assistance.
Service Department Support:
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Collaborate closely with our Ownership Manager(Service Advisor) to set them up for success with well‑prepared and engaged guests.
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Assist guests in understanding the value of regular maintenance and help navigate the seamless Genesis service journey.
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Act as the liaison between the guest and the shop, providing status updates and coordinating loaner vehicle arrangements.
CRM & Reporting:
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Accurately input and update guest information in the CRM system.
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Track and report lead activity, appointment outcomes, and guest satisfaction metrics to the Ownership Manager.
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Identify opportunities for process improvements and contribute to the overall success of the service team.
Customer Satisfaction:
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Deliver exceptional service that fosters trust and long‑term brand loyalty.
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Address guest questions and concerns promptly, escalating issues when necessary with grace and professionalism.
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Maintain a thorough, up‑to‑date knowledge of Genesis vehicles, services, and offers to provide accurate, engaging information.
This job description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required by the incumbent. Incumbent may be asked to perform other duties as required.
You need these qualifications
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High school diploma or equivalent.
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Strong communication skills (written and verbal) with a refined, confident, and persuasive demeanor.
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Excellent phone etiquette and the ability to handle high volumes while maintaining a “luxury” tone.
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Proficiency with CRM…