Overview
General Manager Jobs in Kelowna, BC at O’Rourke’s Peak Cellars
Full job description
Overview:
Overview:
Peak Cellars is located on a 7-acre property in Lake Country, and is home to our Goldie Road Vineyard. Wine isn’t the only thing the property produces; the half-acre organic vegetable garden and two greenhouses supply the highest quality fruits and vegetables for the Garden Bistro. We are looking for aGeneral Managerto join our incredible team of wine and food lovers.
Role type:Permanent, full-time
Scope:
Oversee day-to-day consumer facing operations of our Peak Cellars winery and Garden Bistro. Create a positive and sustainable environment that team members enjoy working in and guests enjoy experiencing. It’s very important that the successful candidate excels in the development of people and persistence of constantly improving customer experiences.
Responsibilities:
Oversee day-to-day operations at Peak Cellars
Coach and performance manage supervisors and managers
Create strong organizational structure and consistency through the implementation of standard operating procedures and policies, quality and guest service standards
Evaluate and implement strategies for improvements to productivity, operations and financial performance.
Maintain budgets, forecasts, KPI’s and labour control
Develop the yearly integrated marketing campaign, including overall marketing strategy, development of promotional materials, eblasts, digital advertising and social media
Work with the Wine Club team to continue to develop and grow the wine club and engage wine club members in meaningful ways
Collaborate with the Executive Chef to guide performance targets while keeping the Garden Bistro on brand relating to menu, features and guest experiences while ensuring that food meets quality control standards
Oversee the Tasting Room team to review and refresh experiences, manage tour operator program and develop merchandising plan for the retail section
Demonstrate exceptional guest experience through training and effectively resolve customer complaints
Ensure facility is well maintained, repaired and clean at all times
Work with IT department to keep systems and programs working and up to date in conjunction with the company technology stack strategy.
Participate with industry associations and other trade and consumer events as directed
Comply with health and legal regulations to promote a safe workplace for all
Requirements:
Proven experience as a General Manager or similar executive role
Experience in planning and budgeting
Knowledge of business process and functions including marketing, procurement, operations and finance
Restaurant experience
Winery experience
Marketing experience in deploying an integrated marketing campaign
WSET Level 2
Serving it Right certification
Holds or is willing to work towards holding a First Aid, Level 1 certification.
Work flexible hours including evenings, weekends and holidays as required
Compensation:
Salary $90,000 to $150,000 annually
Medical/Dental benefits
Discounts on wine purchases, food and merchandise
How to Apply:
Please email resume and cover letter to Human Resources, at [email protected]
Title: General Manager
Company: O’Rourke’s Peak Cellars
Location: Kelowna, BC
Category:
