Overview
General Manager Jobs in Langford – British Columbia at EightSix Network Inc
Title: General Manager
Company: EightSix Network Inc
Location: Langford – British Columbia
Category: Management
Client Organization:
Central Builders Supply Group LP
Position Title:
General Manager
Reporting To: CEO
Location:
Langford, British Columbia
COMPANY OVERVIEW
Central Builders Supply Group (CBS) is a leading full-service provider of building products to contractor and DIY customers serving residential and commercial builders in Vancouver Island’sdynamiccommunities. With a 100-year history, CBS currently employs 160 people and operates five stores, two Home Hardware bannered locations in Courtenay and Parksville and three Timber Mart locations in Chemainus, Campbell River and Errington (Parksville).
CBS has distinguished itself by offering a personalized level of service and top-tier logistics, which has resulted in long-tenured customer relationships and profitability.
As part of its continued growth, CBS is seeking a General Manager to lead the launch of a new Timber Mart bannered store to service BC’s fastest-growing community in Langford, BC.
POSITION OVERVIEW
The General Manager will play a pivotal role in driving the success and growth of the new store located in Langford, BC and building on CBS’s island-wide reputation for customer service and operational excellence. Reporting to the CEO and working closely with members of the executive management team, the GM will be responsible for attracting and building a dedicated team, maximizing sales opportunities, implementing effective marketing strategies, and overseeing day-to-day management ensuring smooth and efficientstore operations.
KEY RESPONSIBILITIES
· Oversee all aspects ofstore operations, including sales and marketing, customer service, operations, andinventory management.
· Implement and oversee operational policies, procedures, andsafety protocolsto maintain compliance with regulatory standards and ensure a safe working environment for employees and customers.
· Oversee day-to-day branch operations, ensuring efficient workflows, timelyorder fulfillment, and exceptional customer service delivery.
· Develop and implement sales strategies to achieve revenue targets and to develop market share within the Langford store customer base.
· Develop and maintain strong relationships with clients and stakeholders to understand their needs and provide tailored solutions with an eye to enhancingcustomer satisfaction.
· Handle customer complaints and resolve issues in a timely manner.
· Lead and inspire a team of 25-40 staff members, fostering a positive andrespectfulwork environmentand ensuring high levels of productivity andcustomer satisfaction.
· Collaborate with other CBS store managers to share best practices and improve overall performance.
· Collaborate with the marketing team to develop and execute marketing campaigns, promotions, and initiatives to enhancebrand awarenessand attract new customers.
· Collaborate withcross-functional teams, including purchasing, logistics, and finance, to streamline processes, resolve operational challenges, and drivecontinuous improvementinitiatives.
QUALIFICATIONS
· Prior experience in the lumber and building materials industry is desired, with the ability to demonstrate a deep understanding of products, market trends, and customer preferences.
· Five years of relevant experience in a people management or branch management capacity in a B2B environment.
· Proven experience managing people in the lumber supply industry with proven business results.
· Strongleadershipskills with the ability to attract, inspire and m…
