Overview
Full Time Customer Service and Sales Representative (Contact Centre – Remote) Jobs in St. John’s at SinglePoint Group International
SinglePoint is actively seeking individuals who are passionate about contributing to our organization’s success while advancing their own professional growth. Join our team and experience a motivating and inspiring workplace where you can make a difference for our valued clients. We are committed to fostering a fun and supportive environment that helps shape you into an exceptional professional. Become part of a company that prides itself on delivering exceptional services to our esteemed clients.
Train and work remotely! We are actively searching for candidates located in Newfoundland and Labrador for a fully remote opportunity.
Successful candidates MUST be available to start April 22, 2024.
This is a permanent full-time opportunity that operates any five (5) days a week with a rotational schedule between the operating business hours of:
Monday to Sunday: 9:30AM to 11:30PM ADT (Monday to Sunday: 8:00AM to 10:00PM EST)
Successful candidates must provide and use their own equipment. As a condition of employment, the device must meet the requirements. Interested applicants are required to provide proof of minimum specs. (outlined below) by attaching their validated completion. We offer a TAX-FREE equipment reimbursement program of up to $200.
The device must:
Support Windows 10 (1803 or higher)
Have at least 8GB of RAM (memory)
Have at least 500MB of free space (storage/HDD)
Minimum internet speed at least 10mbps
Webcam
Headset
Responsibilities
Provide assistance to customers inquiring about new products and services
Thoroughly and accurately review and document customer accounts to ensure better assistance to customers
Effectively resolve and de-escalate customer disputes
Handle customer billing inquiries with professionalism
Respect and uphold privacy and protection of customer information
Maintain utmost respect for customer privacy and data protection
Market new services and products to new and existing customers
Exceed individual targets and performance expectations, with the potential to earn additional compensation
Demonstrate advanced knowledge of contracts and policies
Transfer calls to appropriate departments as necessary
Qualifications
Flexibility to work various shifts
Strong organizational skills and active listening abilities to determine the most suitable course of action
Exceptional attention to detail with excellent written and verbal communication skills
Proficiency in computer usage and data entry
Prior experience in customer service, with a preference for experience in accounts receivable or contact centers
Ability to handle multiple tasks efficiently in a fast-paced environment
Sales experience is considered advantageous
Physical presence in the province of employment is mandatory; the use of personal VPN services or IP maskers on company networks is strictly prohibited.
Compensation: competitive hourly wage and eligible for bonuses and full commission
$15.60 per hour plus 4% vacation pay
Perks:
Never come into the Office – train and work from home within Newfoundland and Labrador
Equipment reimbursement program up to $200
Monthly contests with cash and prizes awarded
Benefits/Health Care Spending Account
Fun and Engaging Work Culture
Perkopolis Discount Program including store discounts, rental discounts, ticket discounts, travel discounts and more!
Career and Leadership Development – we are looking for top talent individuals that can grow with us!
In depth training at the start of employment with continuous development and ongoing training throughout
Rotational work schedule
Join a winning team today!
We are an equal opportunity employer.
Accommodations are available upon request at any point in the selection process. #2
Title: Full Time Customer Service and Sales Representative (Contact Centre – Remote)
Company: SinglePoint Group International
Location: St. John’s
