Overview
Front Office Assistant Director Jobs in Montréal – Quebec at Hôtel Humaniti Montréal
Title: Front Office Assistant Director
Company: Hôtel Humaniti Montréal
Location: Montréal – Quebec
Category: Hospitality / Hotel / Catering, Administrative/Clerical
The Humaniti Hotel Montreal is the very first Autograph Collection by Marriott hotel to establish itself in Quebec, in all its grace and sophistication. Open since June 2021, the hotel is located in the heart of a vertical community that includes condos, residences, offices, two restaurants, a lounge, a bakery, a health centered grocery store, a fitness center, meeting rooms and spa.
Experience hospitality at its finest and discover an
innovative
concept that celebrates the art of living in all its forms. Simply exceptional, the Humaniti Hotel Montreal is a next-generation hotels for true global citizens. A unique hotel that subtly permeates an ecosystem rich in experiences, inspiring design, and a fascinating way of life.
Join the Humaniti community!
Here are the benefits and privileges offered to you by the Humaniti Hotel:
Thrive within a positive, friendly, and
dynamic
team in a beautiful environment.
The opportunity to take on new challenges and
advance your career
across North America.
Employee benefits
, such as life, disability, medical, and dental insurance partially covered by the employer.
Retirement plan with employer contributions.
Various
employee recognition
programs.
Various training programs.
Discounts within our hotel chain.
Description
We are looking for a front office Assistant Director with a passion for hospitality, wishing to
join our team
. Reporting to the front office Director, the incumbent will be responsible for assisting the Director in the administration of reception functions and in managing its daily operations.
Our front office Assistant Director will guide our artisans and valets to deliver impeccable service to our guests, reflecting our DNA: evolved, captivating, and connected. At the Humaniti Hotel Montreal, we are looking for people who prioritize the human touch and will deliver an experience in line with our
wellness
concept to our customers.
Roles and Responsibilities
Support, supervise, and guide the front desk team in all
guest interaction
processes.
Participate in the training of the front desk team and ensure daily tracking of learning progress.
Ensure that the front desk team has the necessary tools for the smooth operation of operations.
Responsible for guest requests and their completion within the established deadlines according to hotel standards.
Monitor daily front desk operations.
Responsible for
customer satisfaction
and complaint management.
Respond to guest comments on various booking platforms and ensure post-service follow-up.
Ensure proper management of guest folios and billing.
Take initiative in improvement efforts for the department.
Supervise the reception team, including reception supervisors, to ensure compliance with all established procedures.
Support the front office Director in her tasks.
Manage disciplinary cases.
Perform administrative tasks related to the department.
Provide service that exceeds our customers’ expectations and instill this quality of service throughout the team.
Responsible for enforcing hotel standards and policies.
Ensure smooth servic…
