Overview
Front Line Manager – Property Claims Jobs in Vancouver – British Columbia at Aviva
Title: Front Line Manager – Property Claims
Company: Aviva
Location: Vancouver – British Columbia
Category: Management, Insurance
Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.
We have an opportunity in our Property Claims team as a Front Line Leader!
You will
lead the day to day operation and development of a team of Frontline claims handlers and report to one of our Senior Leaders in a role that requires a unique mix of technical, customer and coaching skills!
We’ll need you to build an environment for people to do the best work of their lives & build a stronger team by developing employee’s potential in their current role and for future career aspirations.
You will
identify and collaborate as a team to improve system conditions that impact the service for our customers, the environment for our people and our financial performance.
The Claims Leader will ensure the operational risks Aviva is exposed to as a result of the team’s output are effectively actioned and controlled.
You will
also find opportunities to continuously improve through the removal of waste and failure.
You will
communicate effectively with confidence, curiosity, courage and in a
collaborative
manner creating a clear vision of the outcomes we require and how our people will contribute to achieve those.
What you’ll do:
People manager & architect:
Identify, assess and retain the best possible talent to strengthen our business
Understand and know our people, support training and develop their capability in the role and work with the them to support career aspirations while manage performance
Have honest, constructive conversations with our people, set clear direction and goals giving frequent, honest, clear and constructive feedback to improve their performance and achieve the business goals.
Lead effectively and positively through implementation of change.
Understand and apply risk management controls proportionately
Ensure technical development of claims file handlers
Operational & performance effectiveness:
Create an environment dedicated to exceptional customer outcomes and champion the improvement to service
Use data to understand how our people and the business unit are performing and initiate improvement activity through to execution.
Customer demand analysis – assist in identifying the root cause of “waste and failure” in the business unit
Be “in the work” to understand our people’s capability, our unit’s performance.
Make decisions using data; observe the environment to identify performance blockers/barriers. Use the data, insight and expertise of the frontline to determine how we improve our overall performance, results and the customer’s journey.
Participate in the
Quality assurance
program for your team. Identify and ensure training is addressed in a timely and effective manner.
Fully understand and mitigate internal and external claims risks you are accountable for managing, meet our compliance obligations and measure how our team meet those requirements
Take full responsibility for the results of our team, how they contribute to the overall companies performance and understand the consequence and impact of key decisions yo…
