Overview
Front Desk Receptionist Jobs in St. Catharines at Niagara Health & Rehab Centre
Patient Experience Coordinator / Front Desk Receptionist
Niagara Health & Rehab Centre is seeking a full-time Patient Experience Coordinator (PEC) to join our multidisciplinary practice in St. Catharines. Our award-winning team is dedicated to working together to create a welcoming environment for all. Our mission is to help our patients and clients feel their best, to get back to doing what they love!
Reporting to the Clinic Co-Owners and the Patient Experience Lead, you will be joining an administrative team that is responsible for creating a strong relationship between our clinic practitioners and patients. Using exceptional customer service and multitasking skills, the PEC role provides administrative support and maintains clinic flow in a friendly, enthusiastic and professional manner.
About Us:
NHRC is currently a ~ 7000 square foot facility dedicated to providing our patients and clients the best evidence-informed care available. By incorporating treatment areas, state of the art technology and a fully equipped gym space for training and rehab, NHRC is able to assess, treat and rehabilitate virtually any musculoskeletal injury.
Our Services:
Physiotherapy
Pelvic Physiotherapy
Chiropractic
Osteopathy
Massage Therapy
Concussion Management
Acupuncture
Holistic Nutrition
Strength & Conditioning
Personal Training
Advanced Gait Assessment
Primary Responsibilities:
Optimizing the patient experience by demonstrating exceptional customer service skills with every interaction
Answering telephone and e-mail inquiries, greeting patients and guests upon arrival, and responding to questions and concerns courteously and efficiently
Booking patient appointments, collecting intake information and utilizing practitioner schedules
Collecting payments and submitting to third-party payors such as Extended Health Care providers
Working collaboratively within our administrative team by being friendly, coachable, dependable and positive
Supporting a team of 15 clinical staff, with administrative matters
Qualifications:
Post-secondary diploma/certificate in office or medical administration – or – equivalent work experience
Excellent customer service and telephone skills
Strong written communication
Ability to comfortably use the computer and web-based applications, while on the phone
Experience in a physiotherapy clinic or other clinical environment is an asset
Ability to work in a team environment and complete tasks efficiently
Ability to multitask, maintaining composure and a positive demeanor – particularly during peak busy times in clinic
Our ideal candidate is someone who is:
Outgoing
Empathetic
Adaptable
A multitasker
Team-oriented
Engaging and approachable
Organized
Patient
Passionate
Fun
Enjoys a fast paced environment
Job Type: Full-time, permanent (35-40 hours/week)
Location: In-person
Salary: $16.00 – $18.00 per hour
Schedule:
Our clinic is open during the week from 8am to 7pm, and on Saturdays from 8am-2pm.
Availability to work a variety of morning, afternoon or evening shifts is an asset.
Perks:
Company-sponsored team-building events and socials
On-site gym
On-site parking
Paid time off
Job Type: Full-time
Pay: $17.00-$18.00 per hour
Expected hours: 30 – 40 per week
Benefits:
On-site gym
On-site parking
Paid time off
Flexible Language Requirement:
French not required
Schedule:
Day shift
Evening shift
Supplemental pay types:
Overtime pay
Work Location: In person
Title: Front Desk Receptionist
Company: Niagara Health & Rehab Centre
Location: St. Catharines
