Overview
Front Desk/Housekeeper – Dual Role Jobs in Brooks at Days Inn and Motel 6, Brooks
We are seeking a versatile individual to join our team in a dual role as a Front Desk Agent and Housekeeper. This position requires excellent interpersonal skills, attention to detail, and the ability to multitask effectively. The successful candidate will be responsible for providing exceptional customer service to guests at the front desk while also ensuring the cleanliness and presentation of our facilities.
Responsibilities:
Front Desk Agent Responsibilities:
Greet guests with a friendly and welcoming demeanor.
Check guests in and out of the hotel efficiently and accurately.
Handle guest inquiries, requests, and complaints promptly and professionally.
Assist guests with information about hotel amenities, local attractions, and directions.
Answer phone calls and direct them appropriately.
Process reservations and cancellations according to hotel policies.
Maintain a tidy and organized front desk area.
Handle cash and credit card transactions securely.
Collaborate with other hotel staff to ensure guest satisfaction and resolve issues.
Housekeeper Responsibilities:
Clean and maintain guest rooms, bathrooms, and common areas according to established standards.
Change bed linens, make beds, and replace towels and toiletries.
Vacuum, sweep, mop, and dust floors and surfaces.
Empty trash receptacles and ensure proper disposal of waste.
Replenish supplies such as soap, shampoo, and toilet paper.
Inspect rooms for damage or maintenance issues and report them to management.
Follow safety procedures and guidelines to ensure a clean and hazard-free environment.
Work efficiently to complete cleaning tasks within designated time frames.
Assist with laundry duties as needed, including washing, drying, folding, and storing linens.
Qualifications:
High school diploma or equivalent.
Previous experience in customer service, hospitality, or housekeeping preferred.
Excellent communication and interpersonal skills.
Strong attention to detail and the ability to maintain high cleanliness standards.
Ability to work independently and as part of a team.
Basic computer skills and familiarity with hotel management software is a plus.
Physical stamina to stand, walk, bend, and lift for extended periods.
Flexibility to work various shifts, including evenings, weekends, and holidays.
Job Types: Full-time, Part-time
Pay: $15.00-$15.50 per hour
Expected hours: 20 – 44 per week
Schedule:
4 hour shift
8 hour shift
Day shift
Evening shift
Holidays
Morning shift
Night shift
Weekends as needed
Supplemental pay types:
Overtime pay
Experience:
Cleaning: 1 year (preferred)
Language:
English (required)
Work Location: In person
Title: Front Desk/Housekeeper – Dual Role
Company: Days Inn and Motel 6, Brooks
Location: Brooks
